Materials for the promotion of services in electronic form. Popularization of the receipt of public services in electronic form among students of educational organizations (guidelines)
Goals
- Popularization of the portal of state and municipal services among the population.
Tasks
- Reduction of queues in public institutions.
- Registration of the population on the public services portal.
- Provision of information and advisory assistance to the population.
- Popularization among citizens of the provision of state and municipal services in electronic form.
- Expansion of the information space on the possibilities for citizens to receive state and municipal services.
Substantiation of social significance
The project involves the implementation of the project in accordance with the execution of subparagraph "c" of paragraph 1 of the Decree of the President Russian Federation dated May 7, 2012 No. 601 “On the main directions for improving the system government controlled". Today, the state and society face the main task of providing state and municipal services in electronic form, but according to statistics, only 40% of the population have used this service. The issue of eliminating queues in budgetary institutions is extremely acute. However, a large part of the population prefers to use services in the usual format, not suspecting that it is possible to use the possibilities of the Internet to receive services. At present, government and municipal organizations the Internet is increasingly used to organize interaction with citizens and legal entities. The e-government portal, various information portals of state and municipal authorities, government websites are actively functioning, through which you can get a whole range of relevant services, incl. and in the field of education, submit a tax return, make an appointment with a doctor, etc. The main window for accessing public services in electronic form is the Unified Portal of State and Municipal Services. A single portal is available to any user of the Internet information and telecommunications network and is organized in such a way as to provide a simple and efficient search for information on state or municipal services. The world is becoming more mobile and life is becoming more stressful. Sometimes citizens simply do not have time to resolve all the accumulated issues. In addition, as practice has shown, the provision of electronic services leads to faster processing of applications than those documents that were submitted to "real" structures. In addition, over time, more and more people prefer computer typing than pen and paper. This also allows us to say that electronic services will become more in demand in the future, and therefore, it is simply necessary to develop this area.Decree of the President of the Russian Federation of May 7, 2012 No. 601 "On the main directions for improving the public administration system" (paragraph "c") establishes that the share of citizens using the receipt mechanism should reach at least 70% by 2018.
State program " Information society" establishes intermediate indicators for achieving the decree. In 2015, the share of users of electronic public services should be 40%, in 2016 - 50%, in 2017 - 60%.
Rosstat survey results
2016: leaders Tatarstan, KhMAO, Chuvashia
At the end of 2016 on average in the country 51.3% of the population of Russia use electronic state services, reported TAdviser in the Ministry of Telecom and Mass Communications with reference to results of interrogation of Rosstat.
The first place in this indicator, like a year ago, is occupied by Tatarstan (79.7%), the second is Khanty-Mansiysk autonomous region(74.1%), the third - Chuvashia (69%).
The maximum growth in the share of users of electronic public services was recorded in KhMAO (from 27 to 74.1%), Ingushetia (from 8.5 to 54%) and the Kursk region (from 13.1 to 53.8%).
In Moscow, according to Rosstat, 65.3% of the population uses electronic public services, in St. Petersburg - 49%.
During the year, 10 regions immediately worsened their performance. Among them are the Republic of Tyva, the Yamalo-Nenets Autonomous Okrug, Altai region, as well as Pskov, Murmansk, Kurgan, Kaliningrad, Saratov, Leningrad and Arkhangelsk regions.
The worst situation with public services in electronic form is observed in the Jewish Autonomous Region (16%), the Karachay-Cherkess Republic (19.3%) and the Nenets Autonomous Okrug (19.4%).
The share of citizens using the mechanism for obtaining state and municipal services in electronic form(as a percentage of the total population that received state and municipal services in the corresponding subject of the Russian Federation)| Region | 2016 | 2015 | 2014 |
| Russian Federation | 51,3 | 39,6 | 35,2 |
| Central Federal District | 56,3 | 47,9 | 37,6 |
| Belgorod region | 51,1 | 40,5 | 21,1 |
| Bryansk region | 43,6 | 26,2 | 30,3 |
| Vladimir region | 62,5 | 45,6 | 39,8 |
| Voronezh region | 64,2 | 39,2 | 16,8 |
| Ivanovo region | 44,1 | 39,5 | 35,9 |
| Kaluga region | 68,7 | 40,4 | 34 |
| Kostroma region | 26 | 12 | 10,3 |
| Kursk region | 53,8 | 13,1 | 10,8 |
| Lipetsk region | 43,8 | 30,1 | 17,3 |
| Moscow region | 44 | 41,6 | 27,8 |
| Oryol Region | 38,3 | 19,9 | 10,7 |
| Ryazan Oblast | 48,1 | 22,7 | 11,3 |
| Smolensk region | 46,6 | 26,6 | 31,4 |
| Tambov Region | 52,8 | 35,2 | 10 |
| Tver region | 26,4 | 24 | 36 |
| Tula region | 61,5 | 55,6 | 23,5 |
| Yaroslavskaya oblast | 59,8 | 32,4 | 37,8 |
| Moscow | 65,3 | 64,2 | 54,9 |
| Northwestern Federal District | 43,7 | 39,3 | 31,9 |
| Republic of Karelia | 30,6 | 26,8 | 33,4 |
| Komi Republic | 36,9 | 21,2 | 22,8 |
| Arhangelsk region | 29,9 | 43,8 | 50 |
| including Nenets Autonomous Okrug | 19,4 | 15,7 | 14,5 |
| Arkhangelsk region without autonomous okrug | 30,5 | 44,5 | 51 |
| Vologda Region | 59,8 | 34,6 | 33,4 |
| Kaliningrad region | 49,5 | 58,4 | 57,7 |
| Leningrad region | 39,1 | 51 | 34,1 |
| Murmansk region | 31,5 | 37,8 | 22,2 |
| Novgorod region | 44,6 | 34,2 | 21,5 |
| Pskov region | 31 | 32,5 | 43,9 |
| Saint Petersburg | 49 | 40,6 | 26,8 |
| Southern Federal District | 48,4 | 37,2 | 25,1 |
| Republic of Adygea (Adygea) | 34,7 | 12,5 | 12,7 |
| Republic of Kalmykia | 37,6 | 22,1 | 19,3 |
| Republic of Crimea | 23 | 16 | … |
| Krasnodar region | 52,4 | 28,4 | 36,2 |
| Astrakhan region | 32,9 | 29,8 | 16,9 |
| Volgograd region | 45 | 33 | 27,6 |
| Rostov region | 56,6 | 49,6 | 17,7 |
| Sevastopol | 30,3 | 15,2 | … |
| North Caucasian Federal District | 45,5 | 19,6 | 16,9 |
| The Republic of Dagestan | 22,3 | 2,5 | 1,8 |
| The Republic of Ingushetia | 54 | 8,5 | 2,8 |
| Kabardino-Balkarian Republic | 38,1 | 15,3 | 13,3 |
| Karachay-Cherkess Republic | 19,3 | 17,2 | 12,9 |
| Republic of North Ossetia-Alania | 60,2 | 34,1 | 21,8 |
| Chechen Republic | 53,5 | 40,3 | 37,7 |
| Stavropol region | 60,1 | 27,2 | 22 |
| Volga Federal District | 55,3 | 42,6 | 38,1 |
| Republic of Bashkortostan | 61,2 | 52 | 27,6 |
| Mari El Republic | 40,8 | 27,2 | 19 |
| The Republic of Mordovia | 60,7 | 40,9 | 60,7 |
| Republic of Tatarstan (Tatarstan) | 79,7 | 65,2 | 63 |
| Udmurt republic | 43,3 | 35,5 | 24 |
| Chuvash Republic- Chuvashia | 69 | 48,4 | 51,6 |
| Perm region | 39,2 | 34 | 33,6 |
| Kirov region | 44,1 | 33,8 | 23,2 |
| Nizhny Novgorod Region | 49,3 | 32,2 | 34,2 |
| Orenburg region | 51,3 | 18,5 | 14,6 |
| Penza region | 47,7 | 29,7 | 18,2 |
| Samara Region | 43 | 38 | 30,2 |
| Saratov region | 26 | 35,6 | 25,9 |
| Ulyanovsk region | 53,9 | 41,2 | 24,1 |
| Ural federal district | 53,1 | 35,2 | 47,1 |
| Kurgan region | 32,5 | 41,1 | 29,2 |
| Sverdlovsk region | 42,5 | 33,6 | 51,2 |
| Tyumen region | 67,7 | 37,4 | 54,8 |
| including Khanty-Mansi Autonomous Okrug | 74,1 | 27 | 62,3 |
| including Yamalo-Nenets Autonomous Okrug | 40,4 | 52,7 | 66,3 |
| Tyumen region without autonomous regions | 67,3 | 45,9 | 45,2 |
| Chelyabinsk region | 55,4 | 33,1 | 34,7 |
| Siberian Federal District | 40,8 | 30,3 | 29 |
| Altai Republic | 56,3 | 23,5 | 28,4 |
| The Republic of Buryatia | 30,6 | 12,2 | 12,7 |
| Tyva Republic | 30,1 | 30,3 | 26,4 |
| The Republic of Khakassia | 38,5 | 21,2 | 17,1 |
| Altai region | 31,1 | 32,2 | 27,6 |
| Zabaykalsky Krai | 35,1 | 23,1 | 30,8 |
| Krasnoyarsk region | 31,8 | 31,5 | 35,8 |
| Irkutsk region | 51,8 | 29,6 | 32,7 |
| Kemerovo region | 32,5 | 26,7 | 21,6 |
| Novosibirsk region | 50,6 | 28,9 | 28,9 |
| Omsk region | 54,7 | 42,7 | 30,1 |
| Tomsk region | 48,2 | 47,1 | 43,8 |
| Far Eastern Federal District | 48 | 33,9 | 41,8 |
| The Republic of Sakha (Yakutia) | 38,3 | 23,7 | 21,2 |
| Kamchatka Krai | 50 | 27,9 | 42,1 |
| Primorsky Krai | 59,8 | 54,8 | 66,1 |
| Khabarovsk region | 36,4 | 26,2 | 36,9 |
| Amurskaya Oblast | 62 | 38,9 | 27,1 |
| Magadan Region | 20,4 | 6,4 | 24 |
| Sakhalin region | 42,9 | 40,5 | 28,6 |
| Jewish Autonomous Region | 16 | 13,8 | 17,8 |
| Chukotka Autonomous Okrug | 20,8 | 8,3 | 19,7 |
2015: leaders Tatarstan, Moscow, Kaliningrad region
At the end of 2015, on average in the country, 39.6% of the population of Russia are users of electronic public services.
The first place in this indicator is occupied by Tatarstan (65.2%), the second - by Moscow (64.2%), the third - by the Kaliningrad region (58.4%).
Worst of all things are in Dagestan (2.5%), Magadan region (6.4%) and Chukotka district (8.3%), and the last two regions, according to Rosstat, worsened their performance compared to 2014.
The Ministry of Telecom and Mass Communications told TAdviser that they consider the tasks for 2015 for the provision of services in electronic form completed.
| This is evidenced by objective statistics on the functioning of the e-government infrastructure. Portal users in 2015 ordered federal services electronically 49.9 million times compared to 17.7 million in 2014. The number of ordered regional services increased by 192% compared to 2014 - from 343 thousand to 997 thousand. Municipal services showed an increase of 67% - from 399 thousand to 668 thousand. A single portal of public services, and with the growing popularity of electronic public services. The average daily number of visitors to the Unified Portal of Public Services in 2015 increased by 28%. The number of Russians registered in unified system identification and authentication (ESIA) increased by 9.5 million in 2015. At the end of 2015, 22.5 million users were registered in the system. Every day about 26 thousand people register in the ESIA. A new user appears in the system every three seconds |
Methodology for assessing the number of users of electronic public services
The assessment of the number of applicants - citizens using the mechanism for obtaining state and municipal services in electronic form, is carried out by Rosstat (the methodology was approved by Rosstat order No. 273 dated July 8, 2013).
The indicator is calculated by a selective survey of citizens aged 15 to 72 years. The sample size is 69 thousand people living in all subjects of the Russian Federation. The data obtained are distributed to the general population.
Respondents are asked the following questions:
- Have you interacted with government authorities and local government and providers of state and municipal services in the last 12 months, and what methods did they use?
- Please name the types of state or municipal services that you received through the official websites and portals of state and municipal services over the past 12 months.
- Are you registered on the Unified Portal of State and Municipal Services, the regional portal of state and municipal services?
The imperfection of the technique
The method of calculation of a share of the citizens using electronic public services, assuming Rosstat's poll, is admissible, but not ideal, the experts polled by TAdviser consider.
| The survey is a forced measurement method, because, unfortunately, we cannot measure this indicator directly, - says Mikhail Braude-Zolotarev, director of the RANEPA Center for IT Research and Expertise. - In the norm, it should be what is considered to be the receipt of public services in electronic form (for example, a simple visit to the EPGU - is it or not?) And automatic accounting of such facts |
A similar position is taken by Maksut Shadayev, Minister of IT, Communications and Public Administration of the Moscow Region:
When assessing the share of users of electronic public services, it is important to take into account the channels for their provision, as well as the types of services themselves, adds Timur Khafizov, director of the IT Consulting Center of the Institute of State and municipal government NRU HSE.
Activities of federal and regional authorities to promote electronic public services
2015
October 15, 2015 at a meeting of the Subcommittee on the use information technologies in the provision of state and municipal services, the submitted by the Ministry of Telecom and Mass Communications were approved guidelines informing citizens about the benefits of getting public services electronic.
The document was developed to build a unified system of informing about the benefits of electronic public services and the formation of a simple and understandable language of communication with citizens when promoting them.
"We are entering the finish line on the implementation of Decree of the President of the Russian Federation No. 601 in terms of achieving the target indicators for the proportion of citizens using public services electronically. It is impossible to do this without popularization activities. We will hold local meetings on this issue, especially in problematic regions. These methodological recommendations for developing the Gosuslugi brand are a kind of preparation that allows us to significantly save time and money on promoting tasks in a particular region. I also urge the subjects to send their proposals for promotion to the Ministry of Communications of Russia. We are making centralized efforts, but without work in each individual region, this task cannot be solved," said Minister of Communications Nikolai Nikiforov.
The Ministry of Communications, together with the Ministry of Economic Development, was instructed to work out the inclusion of these methodological recommendations in the regulations for the work of multifunctional centers (MFCs) and the sharing of corporate identity"My Documents" and "Gosuslugi" to inform citizens in the MFC branches about the benefits of electronic public services.
Methodological recommendations were also approved to achieve target indicators for the share of citizens using public services in electronic form. The document contains typical steps that regions need to take to achieve this indicator, approved by Decree of the President of the Russian Federation No. 601.
"The use of methodological recommendations will make it possible to form and convey to citizens the advantages of electronic public services over traditional ones, and, as a result, increase the proportion of those who prefer to receive public services in electronic format," the Ministry of Communications and Mass Media said.
Not all federal agencies approved plans to reach 70%
On July 3, 2015, the Government Commission on the use of IT to improve the quality of life instructed federal authorities and state non-budgetary funds providing public services in electronic form to approve plans agreed with the Ministry of Communications and Mass Media to achieve the indicator of 70% of citizens using electronic public services.
As of October, 2015 it was made by 13 out of 50 departments (see a slide below), it is said in documents of the Ministry of Telecom and Mass Communications which TAdviser got acquainted with. Another 4 departments - the FSB, the Ministry of Finance, Rostourism and Rospechat, according to the Ministry of Communications, have already reached the figure of 70%.
In September 2015, the Ministry of Telecom and Mass Communications agreed on the "70% plan" of the Ministry of Education and Science.
One of the features of the draft plan is "Inclusion in an exemplary work program subject "Social Science" at the level of basic general and secondary general education studying of ways of interaction of citizens and the state, including by means of the electronic government", it is said in documents of the Ministry of Telecom and Mass Communications which TAdviser got acquainted with.
In June 2016, in the exemplary work program of the subject "Social Studies" (studyed from grades 6 to 9), the opportunity will be added to study ways of interaction between citizens and the state, including through e-government.
In turn, the corresponding "registry" entry will be made in the register of exemplary basic educational programs.
"Due to this event, the Ministry of Education and Science of Russia plans to organize A complex approach with a long-term effect of increasing the degree of involvement of citizens in interaction with the state through e-government," the documents of the Ministry of Telecom and Mass Communications say.
The Ministry of Telecom and Mass Communications ordered an advertising campaign for electronic public services
In June 2015, the Ministry of Telecom and Mass Communications held a tender for the provision of services to inform users about the available services on the Single Portal, increase the availability of state and municipal services in electronic form, and increase awareness of citizens about this and their satisfaction.
The company "Digital Park Capital Group" won with an offer in the amount of 27.5 million rubles.
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1 TAMBOV REGIONAL STATE EDUCATIONAL AUTONOMOUS INSTITUTION OF ADDITIONAL PROFESSIONAL EDUCATION "INSTITUTE FOR ADVANCED PROFESSIONAL DEVELOPMENT OF EDUCATIONAL STAFF" Popularization of obtaining public services in electronic form among students educational organizations(guidelines) TAMBOV 2014
2 Reviewers: Mosyagina N.G., teacher of the Technical College of the TSTU, Ph.D., Umetsky L.N., methodologist, TOIPKRO Methodological recommendations "Popularization of obtaining public services in electronic form among students of educational organizations." / Composer: N.I. Baskakova. Under the general editorship. N.K. Solopova, Ph.D., Associate Professor, Vice-Rector for Educational and Methodological Work and Informatization of TOIPKRO. Tambov: TOIPKRO, p. Currently, state and municipal organizations are increasingly using the possibilities of the Internet to communicate with citizens and legal entities, it becomes necessary to popularize electronic services among the population, including students, in order to form their civic identity and legal culture. The methodological recommendations are addressed to managers, teachers of additional education and specialists of the education system who conduct practical pedagogical activities using information and communication technologies (ICT). 2
3 Table of contents Introduction Forms of carrying out activities to promote public services in electronic form The role of an educational organization in the provision of services in electronic form ... 12 Glossary ... 14 Information sources ... 16 Appendix 1 Lesson “The place of the state in the modern Internet space. Public services and e-government "...17 (for students in grades 2-4 of educational institutions) ... 17 Appendix 2 Lesson "The place of the state in the modern Internet space. Public services and e-government"...18 (for grades 5-9 of educational institutions)...18 Appendix 3 Lesson "The place of the state in the modern Internet space. Public services and e-government "...20 (for senior classes of general educational organizations and secondary vocational institutions) ... 20 Appendix 4. Materials for preparing events to promote public services in electronic form
4 Introduction Citizens of the Russian Federation have the right to apply personally, as well as send individual and collective appeals to government bodies and local governments. (Article 33 of the Constitution of the Russian Federation) The relevance of popularizing electronic services among the population is due to a number of reasons: Government program on the formation of e-government in recent years - a large-scale growth in the provision of services in electronic form on portals various organizations- an increase in the number of information systems that allow organizations to interact with each other in electronic form (the system of interdepartmental electronic interaction - SMEV) and simplify the receipt of services for citizens, - lack of awareness and insufficiently formed legal competence of citizens in obtaining electronic services, certificates, consultations on portals of relevant organizations, and at the same time, the growth in the number of Internet users and the ICT competence of citizens. Currently, state and municipal organizations are increasingly using the Internet to communicate with citizens and legal entities. There are active information portals of state and regional authorities, websites of electronic municipalities, e-government, state websites through which you can pay for housing and communal services, submit a tax statement, view grades in electronic diaries, grades for school exams or make an appointment with a doctor. In order to ensure the information openness of the activities of state executive authorities and local governments, improve the quality and accessibility of the state and municipal services they provide, the Government of the Russian Federation approved the creation of a portal of state and municipal services in order to convert services into electronic form. In 2009, a unified portal of state and municipal services (hereinafter referred to as the Portal) was created. Today, more than 4 million citizens are registered on the Portal, some of them use services in 4
5 unregistered format. Over the past year and a half, more than 12 million services have been provided in electronic form. Since the beginning of the functioning of the Portal, from 2009 to 2013, its popularity has increased 30 times. The main objectives of the Portal in terms of providing state and municipal services in electronic form are: - reducing administrative barriers; - improving the quality and accessibility of state and municipal services; -simplification of the procedure for the provision of public services and reduction of the terms of their provision; - introduction of uniform standards of service to citizens. Currently, a number of social, managerial and economic effects of the work of the Portal for citizens are being identified. Social and economic effects: - increasing awareness of receiving state and municipal services in electronic form, - increasing the awareness of citizens on the list and formats of necessary documents for obtaining state and municipal services, - increasing the competence of citizens to prepare documents in electronic form, to use the capabilities of the portal services as information systems, - reduction of the need to collect additional documents and supporting information from other organizations, - reduction or absence of queues, reduction of applicants' visits to organizations providing state or municipal services, - reduction of the terms for the provision of state and municipal services. Management effects of the Portal: - ensuring the transparency of the provision of public services and functions by accounting for the results of the provision of services (including intermediate ones) in electronic form, - increasing productivity by automating routine operations and functions related to receiving applications in paper form, - increasing the quality and efficiency of decisions made through the system of electronic interaction between departments in the process of providing public services. 5
6 However, a large part of the population prefers to use services in the usual format, unaware that it is possible to use the power of the Internet to receive services. How to effectively solve the problem of mass attraction of citizens to the use of electronic forms of obtaining state and municipal services in the interests of the citizens themselves? A very important factor in solving this problem is the popularization of electronic services, and this process will be more effective if schoolchildren are involved in it. Pupils of any age are good at computers and navigate the Internet faster, so they can use the services themselves in electronic form if they are over 14 years old, and help the older generation in this matter: parents, grandparents. 6
7 1. Forms of carrying out activities to promote public services in electronic form Teachers, and parents, and students, as citizens of the Russian Federation, receive various kinds of services in various life situations, we list the most popular: obtaining a passport, checking traffic police fines, checking tax debts, filing tax declarations, verification of the personal account of the Pension Fund, car registration, registration in Kindergarten, an appointment with a doctor, etc. To receive any service in an organization in the usual way, it is necessary: - to know the time of reception of citizens in an organization, to know the list of necessary documents, - to fill out the documents correctly, - to collect the necessary additional documents in other organizations to receive the service, - you need to get to an appointment with a specialist with a prepared package of documents in paper form, check them for correct filling and completeness of submission, - receive the required service after a certain time. Thus, a citizen spends time filling out documents, visiting various departments, receiving a service, the mechanism for obtaining a service is not transparent for him, etc. Receiving public services in electronic form removes all these problems, but not all citizens have sufficient ICT literacy to simply use the Internet. Citizens are poorly informed about the possibilities of obtaining state and municipal services in electronic form on the public services portal. At the same time, students, especially older ones, are good at computers, feel free on the Internet, but the problems of getting various services they are quite far from them, this mainly refers to the competence of teachers and parents. Therefore, it is very important in an educational organization to carry out a number of activities to popularize public services in electronic form among students in various forms. This will allow them to form 7
8 clear ideas about receiving public services in electronic form, which will be part of the basis of their legal literacy. In the future, students will be able to acquaint parents, grandparents with the possibilities of obtaining public services in electronic form on the Portal. It is relevant to conduct joint (parents, students, teachers) events on this topic: parent meetings, day open doors, a general social action held in a computer class, etc. The forms of holding events to popularize public services in electronic form can be different: lessons, competitions of drawings, presentations, videos, business games, social modeling games, social projects, social actions. These activities can be carried out both in the classroom and outside of school hours, as part of additional education. Lessons on this topic can be held within the framework of the subjects of social science, computer science, etc., based on the fact that the new standards are aimed at the formation of legal, social, and communicative competencies. The topic of promoting public services in electronic form can be discussed in social studies lessons in grades 5-9 when studying the topics “Man in Society”, “Human Rights in Society”, in classes when studying the topics “Social Sphere of Society Life”, “State and Law”. Let's bring specific example lesson where you can consider public services in electronic form: in the 10th grade “Russia and the world. Peculiarities modern development"(textbook under the general editorship of G.A. Bordovsky, 38). At the lessons of computer science, the topic “Government services in electronic form” can be discussed and practically studied when mastering the following topics: Grade 7 - “Communication technologies. Information Resources of the Internet” (Informatics: textbook for grade 7, edited by Ugrinovich); Grade 9 - "Information resources and services of the Internet" (Informatics: textbook for grade 9, authors Bosova L.L., Bosova A.Yu.); Grade 11 “Social informatics. Information society” (“Informatics. A basic level of» textbook for grade 11, Author(s): Semakin I. G. / Khenner E. K. / Sheina T. Yu). eight
Grade 9 11 - “Social informatics. The role of information in modern society"(Informatics. Advanced level: textbook for grade 11 Author(s): Kalinin I. A. / Samylkina N. N.) V primary school you can organize an extra-curricular event in various forms, such as a knowledge lesson, a competition of drawings, presentations, etc. Let's give examples extracurricular activities for students of all ages: - a lesson on public services for students in grades 2-4 (Appendix 1), - a lesson on public services for students in grades 5-9 (Appendix 2), - a lesson on public services for students in high school (Appendix 3) , - competition of drawings, presentations, booklets "How to get a service via the Internet" form”, the game can be played in the aspect of obtaining specific services, for example, obtaining a passport, paying a fine, etc., - social project"Citizen in the Internet State", within the framework of the design, one can consider the prospects for developing the capabilities of the Internet State, receiving online services in various fields social life, - social action "Help those who do not know how to register on the public services portal", "A short route for obtaining public services." Within the framework of social modeling games, actions, it is possible to consider options for everyday situations for obtaining various services, for example, “Get a passport through the Public Services Portal”, “Electronic Services tax service» etc. When using individual services payment for services is required, a number of documents are certified by a citizen's digital signature. In social modeling games, one can consider legal issues payments with electronic money, the possibilities of popular electronic wallets, problems and prospects for use digital signature. 9
10 When conducting social projects, for example, in the field of culture, you can use the following services: registration for overview, thematic and interactive tours conducted by government agency cultures of the Tambov region; providing access to publications translated into electronic form, stored in regional state libraries; providing access to the reference and search apparatus and databases of regional state libraries. It is possible to consider the holding of such events in the context of the implementation of the Federal State Educational Standard. In the Federal State Educational Standards in the field of development of personal universal educational activities, priority is given to the formation of: the foundations of a person's civic identity (including cognitive, emotional-value and behavioral components); foundations of social competencies (including value-semantic attitudes and moral standards, experience of social and interpersonal relations, sense of justice). Ability to behave in a situation when it is necessary to receive one or another public service, use services government organizations, Portal, use the Internet to search and obtain information on public services, the ability to work with documents, allows students to use the knowledge gained in social science in practice. In accordance with the Federal State Educational Standard, awareness of civic identity occurs when a graduate learns: - to characterize his own social status and social roles; explain and specify with examples the meaning of the concept of "citizenship"; - perform simple cognitive and practical tasks based on situations of human activity in different spheres of society. - to characterize the state structure of the Russian Federation, to understand the powers and competence of various bodies of state power and administration; - correctly determine the authority (state body) that should be contacted to resolve a particular or typical social situation. ten
11 When carrying out activities to promote public services in electronic form, especially in such as: a business game, a social modeling game, a social project, a social action, the student will be able to: 1) determine their social status and role, social status and roles target audience project, action, 2) study the social (everyday) situation for obtaining public services in electronic form, 3) determine the powers and competence of various state authorities and administrations, organizations providing state and municipal services on the Portal in this everyday situation, 4) determine the authority (state body), which should be contacted to receive public services in electronic form in a particular social situation. As a result of such events, schoolchildren will develop communicative, ethical, social, civic competence, and the foundations of legal culture will be laid. Another consequence of such events will be to attract the attention of the older generation to the possibilities of the Internet in terms of the provision of public services in electronic form. Annex 4 contains information on public services in electronic form, which may be useful when carrying out activities to promote public services in electronic form. eleven
12 2. The role of an educational organization in the provision of services in electronic form. Educational organizations, in accordance with Decree of the Government of the Russian Federation of December 17, 2009 N 1993-r, must provide a number of state (municipal) services to students, parents, we list some of them: “Providing information about the student’s current progress, keeping an electronic diary and electronic journal progress”, “Providing information on the implementation of educational programs of primary general, basic general, secondary general education, as well as additional general education programs in municipal educational organizations”, “Acceptance of applications, registration and enrollment of children in municipal educational institutions that implement the main general education program preschool education(kindergartens) "" Provision of information on the implementation in municipal preschool educational institutions of general educational program preschool education, etc. Parents and students should have information on how to get these services, including using the Public Services Portal. They can receive this information in the educational organization from the governing and teaching staff. 12
13 At the same time, teachers themselves must have information about the status of the services provided by an educational organization, be able to use information systems, for example, Dnevnik.ru, be aware that all services can be obtained through the Portal. To do this, you need to register on the Portal, having previously studied the methods of registering on the Portal, obtaining an activation code, etc. using the "Registration" function. Be sure to get acquainted with how the services provided by a particular educational organization are integrated into the Portal and implemented. This is necessary for explanatory work and popularization of these services to parents and students. thirteen
14 Glossary Authorization Entering the "personal account" on the Portal with the SNILS number and password (activation code). Public service is the receipt of documents and services from the state. Applicant The person applying for the service. The applicant can be a citizen representing himself, an organization or another citizen (by proxy). The activation code is a set of characters that provides access to the "personal account". Personal account is a section created by an Internet user on the Portal where his personal information is stored. The principle of "one window" the applicant applies with a minimum set of documents to the authority or institution where he is going to get the result. The responsibility for collecting the missing documents lies with that authority or institution. Principle of "one window for all services" authorities or institutions endowed with the functions of working according to this principle accept and process applications for all services posted electronically on the Portal. Portal of state and municipal services (regional: and Single:) Internet resource with which you can apply for a service in electronic form, track the progress of execution and, in some cases, get its result. Service provision regulation detailed description grounds for providing the service, application procedures with necessary documents on the service, the progress of execution and methods of obtaining the result. Registration is a one-time creation procedure « personal account" on the portal. Site collection electronic documents on the Internet, united by one topic and one email address. SNILS insurance number of an individual personal account in the pension insurance system. fourteen
15 Universal electronic card(UEC) multifunctional plastic card, provides common standards service. UEC certifies identity, has a photo, OMS policy numbers, SNILS, serves as a payment bank card, the service is intangible good that we receive from other people. E-government organization of work of authorities with high level efficiency and convenience of obtaining information and various services, mainly in electronic form. fifteen
16 Information sources - reference materials for working with the public services portal training videos on the public services portal reference materials for working with the regional public services portal video "What are public services" 16
17 Appendix 1 Lesson “The place of the state in the modern Internet space. Public services and e-government”. (for students in grades 2-4 of educational institutions). The lesson is aimed at: - fostering love for the motherland; - introduce the basic concepts: state, law, law, Constitution; - introduce the concepts: public services, the state on the Internet. Equipment and information resources: presentation on electronic media, which contains basic information on the topic of the lesson; map of the Russian Federation, images of the Coat of Arms, the Flag of the Russian Federation; brochure "Constitution of the Russian Federation"; multimedia board, computer or projector. Expected results: in the aspect of achieving personal results of mastering the basic educational program of primary general education, the formation of the foundations of civic identity, the development of skills for cooperation with adults and peers in different social situations, in the aspect of achieving metasubject results of mastering the basic educational program of primary general education, the active use of information and communication tools technologies (hereinafter referred to as ICT) for solving communicative, social and cognitive tasks. You can find the detailed content of the lesson at the links: or 17
18 Annex 2 Lesson “The place of the state in the modern Internet space. Public services and e-government”. (for grades 5-9 of educational organizations). The purpose and objectives of the lesson: to instill in students a sense of respect for the Motherland; to form the foundations of civic identity and legal literacy, to deepen students' knowledge of the state and law, civil society; to form the social competencies of students in the aspect of understanding what public services are in electronic form, how they can be received by the students themselves, as well as their parents; increase the level of social adaptation of future school graduates; to discuss the role of personal self-awareness of students, to cultivate a sense of personal responsibility for their actions as citizens of their country before the state and society. Equipment and information resources: presentation on electronic media, which contains basic information on the topic of the lesson; map of the Russian Federation; poster "Structure of federal authorities of the Russian Federation" multimedia board, computer or projector. Expected results: in the aspect of achieving personal results in mastering the basic educational program of basic general education, the formation of the foundations of civic identity, the development of skills for cooperation with adults and peers in different social situations, in the aspect of achieving meta-subject results in mastering the basic educational program of basic general education, the active use of information and communication tools technologies (hereinafter referred to as ICT) for solving communicative, social and cognitive tasks. eighteen
19 in terms of achieving the objective results of mastering the main educational program of basic general education in social disciplines: the acquisition of theoretical knowledge and experience in their application for adequate orientation in the world around us, developing ways to adapt in it, forming one's own active position in public life when solving problems in the field of social relations. Students should know the possibilities of modern Internet technologies that improve the quality of life, be able to apply them in Everyday life and teach them to your parents. You can find the detailed content of the lesson at the links: or 19
20 Appendix 3 Lesson “The place of the state in the modern Internet space. Public services and e-government”. (for senior classes of educational organizations and secondary vocational institutions). The purpose and objectives of the lesson: to instill in students a sense of respect for the Motherland; to form the foundations of civic identity and legal literacy, to deepen students' knowledge of the state and law, civil society; to form the social competencies of students in the aspect of understanding what public services are in electronic form, how they can be received by the students themselves, as well as their parents; increase the level of social adaptation of future school graduates; to discuss the role of personal self-awareness of students, to cultivate a sense of personal responsibility for their actions as citizens of their country before the state and society. Equipment and information resources: presentation on electronic media, which contains basic information on the topic of the lesson; map of the Russian Federation; poster "Structure of federal authorities of the Russian Federation" multimedia board, computer or projector. Expected results: in the aspect of achieving personal results in mastering the basic educational program of basic general education, the formation of the foundations of civic identity, the development of skills for cooperation with adults and peers in different social situations, in the aspect of achieving meta-subject results in mastering the basic educational program of basic general education, the active use of information and communication tools technologies (hereinafter referred to as ICT) for solving communicative, social and cognitive tasks. 20
21 in the aspect of achieving the subject results of mastering the main educational program of basic general education in social disciplines: - the acquisition of theoretical knowledge and experience in their application for adequate orientation in the world around us, developing ways to adapt to it, forming one's own active position in public life when solving problems in the field social relations. - possession of skills to apply the acquired knowledge in everyday life, to predict the consequences of decisions; Students should know the possibilities of modern Internet technologies that improve the quality of life, be able to apply them in everyday life, and teach their parents about them. You can find the detailed content of the lesson at the links: or 21
22 Appendix 4. Materials for preparing events to promote public services in electronic form Submit documents to the university, find out the train schedule and even make an appointment with a doctor - all this can be done without leaving your own home. The 21st century has become the era of electronic services that make life easier in many ways modern man. What can we get today by using this service? E-services and their history Before talking about e-services, it is important to understand what is hidden behind this term. Electronic services are services that you can use if you have a computer or other similar device with the ability to access the Internet. Interestingly, services in electronic form appeared a couple of years ago. For example, for sure, many people used the opportunity to obtain information about train schedules via the Internet. In addition, travel in the carriage can be paid for with international plastic cards (for example, Mastercard or Visa), and it is this opportunity that the passenger receives when providing electronic services to him. This service system was born in the 60s of the last century, when the American companies IBM and American Airlines created systems for automating the procedure for reserving seats when buying air tickets. Passengers have the opportunity to study a large number of flights, choosing the most suitable option in terms of route and fare. In addition, the automation of the booking process has reduced the cost of providing the services themselves. The example of American airlines allowed us to say that in the future the provision of electronic services will become an integral part of our lives, because it is convenient, simple and profitable! And so it happened: in recent years, the world market ecommerce developed so dynamically that electronic services received their further development and distribution in Russia. Today they can be municipal and state. Public e-services Since April 1, 2010, citizens of the Russian Federation have been able to use public services provided in electronic form. Since June 1, 2010, 22
23 foreigners. Thus, at present, electronic public services allow citizens to: - apply for registration of a person at the place of stay; - submit an application for obtaining address and reference information; - apply for a Russian or foreign passport; - issue a temporary residence permit; - issue an invitation for foreign citizens to enter the territory of the Russian Federation; - apply for a residence permit; - carry out migration registration at the place of their stay or its removal; - obtain a license to carry out labor activity; - apply for a grant; - file a tax return; - file a complaint about the offense; - get an extract from the archive, etc. Public services in electronic form are provided through a single state portal of public services. All information submitted electronically is sent to the relevant authorities for further processing. Provision of electronic services state sample as follows. First, a citizen goes through the registration procedure on the state portal. You need to do this only once, and in the future you just need to contact the portal if necessary for any questions (including for using municipal services). After registration, a citizen must choose desired type public services and send an application to the appropriate section. All! No queues, paperwork and time costs! Municipal services After public services in electronic form were rather warmly received by citizens, the idea arose to organize the provision of municipal services in the same way. As a result, a large amount of work has been done to organize interdepartmental electronic interaction between various authorities and organizations, set up software, laid local networks. The thing is that electronic municipal services, unlike 23
26 confirmation of registration and the fact that the child is on the waiting list for kindergarten. You can find out about the progress of the queue and the date the child will receive a place in kindergarten using the information support service. Notifications will be sent to email, and if parents do not have the opportunity to use this service, information about the movement of the queue will be provided by phone or in a regular letter. E-services and their prospects Certainly, e-services can qualitatively improve the provision of various services. Being at a computer, anyone can order an extract from the archive, sign up for a technical inspection, apply for registration real estate, submit a tax return, etc. Of course, the provision of electronic services involves large financial investments, but in general they justify themselves not only by saving time, but also by the ability to exclude a number of time-consuming tasks from the duties of the personnel of certain structures. Agree, registering an appointment with a doctor via the Internet is easier and simpler than a similar procedure carried out in real conditions using papers and certificates. Moreover, when providing electronic services, information about the applicant is stored automatically, and a person does not have to constantly fill out the same questionnaires or questionnaires. As for the future of e-services, it looks very bright. First of all, the authorities are planning to introduce a so-called electronic social card with owner data, which, again, will simplify the process of registering in Internet systems when providing state or municipal services. Many even say that such a card can replace a passport. But in this case, there is such a problem as the safety of personal data and ensuring their confidentiality. In the era of hacker attacks and the continuous creation of viruses, it is quite difficult to do this, it will be necessary to attract highly qualified specialists to work and invest a considerable amount of financial resources. Much easier to keep a paper file. However, the world is becoming more mobile and life is stressful. Sometimes citizens simply do not have time to resolve all the accumulated issues. In addition, as practice has shown, the provision of electronic services leads to faster processing of applications than those documents that were submitted to "real" structures. In addition, over time, an increasing number of 26
27 people prefer computer typing to pen and paper. This also allows us to say that electronic services will become more in demand in the future, and therefore, it is simply necessary to develop this area. And one more important advantage of electronic services: they exclude the emotional and psychological factor. Work is faster and more productive. Before the official is a written request from a citizen, and subconsciously he will perceive it as an important part of his work, in contrast to the usual oral statement. And, despite the fact that the provision of electronic services is considered a relatively new direction, it is already safe to say that such online services make life much easier not for officials, but for citizens themselves! The most popular electronic services among the population: 27
28 More detailed information about the work of the MFC can be found on the website 28
29 On the portal of public services of the Tambov region at the address: 29
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