How to open a service center? Certification of services for the repair of computers and home appliances.

In our daily work, we are faced with typical tasks that our clients have to deal with. From a legal point of view, the utilitarian foundations of legislation, workflow, taxation, etc. – have a lot in common in different areas of business, which allows you to find the right solution quickly enough (if you have the appropriate experience and the necessary professional qualifications).
As an example, consider our recommendations for the implementation of a full-fledged professional activity Service Center, and this example can be extrapolated to related industries and activities to provide different kind services to both individuals and legal entities.

Basis for activity legal entity – regulations governing this activity:

I. Civil Code RF (including, but not limited to, art. 161, 432);
II. Civil Code of the Russian Federation (including, but not limited to, Chapter 39);
III. Federal Law "On Protection of Consumer Rights" (mandatory in the current edition);
IV. Decree of the Government of the Russian Federation of January 19, 1998 N 55 List non-food items of proper quality, not subject to return or exchange for a similar product of a different size, shape, dimension, style, color or configuration;
V. Decree of the Government of the Russian Federation of November 10, 2011 N 924 "On approval of the list of technically complex goods";
VI. Rules for consumer services for the population in the Russian Federation, approved by the Decree of the Government of the Russian Federation of August 15, 1997 No. 1025.

The list is not so voluminous, but it is important to understand and correctly interpret its content. In addition to the main regulations, depending on the specifics of the type of activity of your business, the list may be supplemented by local laws and regulations, documents on industry specifics.

We equip the "Corner of the consumer"

In any type of business that provides certain services, it is necessary to provide mechanisms for informing consumers-clients about the services provided and additional mandatory information regarding the protection of their legitimate rights and interests.
One of these ways is to equip the “Consumer's Corner”, in the form of a stand or a specially designated place for this, a section of the wall in a prominent place. It can be called whatever you like - "Corner of the consumer", " information stand”, “Information for the consumer” and the like (there is no strict regulation).
All laws, codes, rules must be presented in the form of printing publications (to exclude the possibility of replacing individual pages or their fragments). All documents must be submitted in the form of copies certified by the Company (signature CEO and the seal of the Company - so that the consumer or regulatory authorities also do not doubt their authenticity).

But with regards to the information contained on the stand, or rather its minimum mandatory list, it is legally established:

  1. Federal Law "On Protection of Consumer Rights" (in the current version);
  2. Rules for consumer services for the population in the Russian Federation, approved by the Decree of the Government of the Russian Federation of August 15, 1997 No. 1025;
  3. Fire safety rules;
  4. Escape plan in case of fire;
  5. Book of reviews and suggestions, registered in the Council;
  6. Logbook of inspections of a legal entity, approved by the Order of the Ministry of Economic Development of the Russian Federation dated April 30, 2009 No. 141;
  7. Telephone numbers of emergency services and regulatory authorities (state trade inspectorate, consumer protection department / consumer market department, telephone of the district ATC / ATC, Administration, Prefecture, Fire Supervision Inspectorate);
  8. Information about extraordinary service certain categories citizens (disabled people, veterans, etc.);
  9. Price list for the services provided (price list, the most complete list);
  10. Information about the Company (copy of state registration certificate);
  11. Documents certifying the quality of the goods sold (licenses/certificates), in the case of selling goods directly at the Service Center;
  12. Before entering the Service Center, there should be a sign with the name of the company, including the legal form and mode of operation of the organization.

Internal documents required for the operation of the Service Center

In their work, the Service Center (and similar organizations) use internal documentation, the development of standard samples of which will greatly facilitate the work, streamline and structure how internal processes and relationship with clients.
With regard to our example under consideration, we can distinguish the minimum mandatory group of documents that can be expanded (or reduced) depending on your real needs:

  1. Regulations (the main document, which spells out the basics of the organization's activities);
  2. Work rules (specify the production process);
  3. Request for technical support(allows the client to fill out a unified form that takes into account all the nuances, including those affecting the calculation of the cost);
  4. Work order (the employer can easily control the performance of labor functions by employees);
  5. Warranty card (the consumer receives complete and up-to-date information about the warranty and signs for its receipt);
  6. Request for the supply of spare parts (allows you to control the contents of the warehouse and vary the operating balance);
  7. Notice of sale of the vehicle (always useful);
  8. The act of acceptance of equipment after repair (allows you to avoid unreasonable claims and lawsuits);
  9. Certificate for trained employees (indicates the high quality of services provided by your organization);
  10. Performance contract repair work(to control the risks and obligations of the parties);
  11. Legal opinion on the exchange and return of goods of good quality (if necessary).

The thus formed documentary base of any organization provides for all aspects of its activities and allows you to develop regular actions in the event of a particular situation. Of course, it will not be possible to foresee everything - but it is very important to prepare for common situations and know how to act in them without harming your business.

Our company FLC specializes in comprehensive service business and will take over the entire legal component, develop impeccable document templates, contracts, provide accounting services and consider options for optimizing the tax burden. Our arsenal includes the experience of hundreds of medium and large enterprises not only in the Russian business segment, but also abroad.

FLC is a complex of legal and accounting services for business.
Our practice allows us to quickly and efficiently solve any issues and problems

AT modern society It is difficult to imagine human life without the use of household appliances. And despite the manufacturer of this equipment, the quality of its assembly, the equipment wears out during operation and there is a need for repair. Therefore, the demand for equipment repair services has always been and will always be, which means that good business idea.

But is it profitable to organize this home repair business? Certainly yes. In the event of a breakdown of small household appliances, there are no special problems - you can easily find service center and take it here for repair. But when large household appliances break down, its owner faces a lot of problems - how to deliver it to a service center and back, how to reconnect it later. In addition, it is extremely difficult for a modern working person to find time in his work schedule for such trips, since they can take at least half of the working day. At the same time, the owner of this equipment spends time, money on transportation and very expensive repairs, as well as his own strength. Therefore, the provision of services for the repair of household appliances at home seems to be relevant.

Consider the main aspects of implementation this business. Firstly, on-site repair services are carried out in relation to refrigeration equipment, hobs and ovens of various modifications, microwave ovens, dishwashers and washing machines, boilers, as well as any other household appliances that do not require a license to repair. (air conditioners, measuring devices - for repair this equipment must be trained and operate under a license). It would not be superfluous to offer services for the repair of small household appliances at home, because not everyone has the time and opportunity to repair them in service centers (for example, working people, pensioners).

How is home repair done? First, the client calls the wizard. At the same time, it is necessary to clarify the problems that have arisen, data on the model and brand of equipment, and others. important points. If you suddenly have problems or incomplete awareness of solving this problem, you have time to find necessary information in the Internet. Next, the master diagnoses faulty equipment on the spot. In case of further repair by the master this service provided free of charge. If the client decides to limit himself to only diagnostics, then payment for the departure of the master is made according to the established tariffs. If the client agrees to your conditions for the repair of equipment, then you bring to his attention the cost of spare parts and the repair itself, discuss possible nuances and agree on a repair time. Then, at a certain time, repairs are made, the client is provided with a receipt and a warranty card (the warranty period for these services is three months).

In order to use these services, you need to register with tax authorities how individual entrepreneur. It does not require special time and financial costs. The most important condition for opening this business is that you have the necessary knowledge and tools. If the issue with tools can be solved with small investment, with knowledge and experience it will be more difficult. It is unlikely that you will have many clients if you do not understand anything in the repair of equipment and do not have any theoretical and practical knowledge.

This business is always in demand, regardless of the region of your residence and seasonality. The undoubted advantages over service centers and stationary workshops are the mobility, efficiency and cost-effectiveness of your services. In the future, it is possible to expand the services provided by attracting other masters, as well as by providing related services (connection new technology, electrical services). To start your own business, you will need 15 thousand for the purchase of tools, and of course, the most important aspect is your skills and abilities.

Service description

The category of "household appliances" includes equipment that simplifies routine household work (laundry, cleaning, cooking and storing food). Despite advanced production technologies, the resource of these units is limited, so sooner or later they have to be sent for repair. today there are more than 65 workshops and centers dealing with troubleshooting household appliances. The main criterion for choosing a contractor is good quality work and acceptable cost of services.

Certification: types and features

Evidence of a responsible approach to business and high level skill is the presence of a certificate for the repair of household appliances. This document is issued based on the results of an analysis of the company's work by independent experts and testing of the equipment used by it in an accredited laboratory. In the first case, the opinions of the company's clients are taken into account, in the second - the test reports of the units. The presence of a certificate in the company serves as a guarantee that when providing repair services, it uses safe technical means, and the troubleshooting process itself is carried out in accordance with technological standards.

In our country, a certificate of conformity in the service sector is obtained by their manufacturer on a voluntary basis. Any company that has submitted an application and expert opinions or equipment test reports to the certification center can issue it. It should be noted that voluntary certification is a complex, multi-stage process. A number of research activities need to be carried out. In the spotlight:

  • methods of performing recovery operations;
  • the quality of the components used in the repair;
  • conformity technical means requirements established by GOST;
  • the skill level of the workshop staff.

The certification algorithm is selected in each case individually by the applicant. There is only one criterion here. The home appliance repair contractor highlights those advantages that he wants to highlight in a special way.

How to get a quality certificate in the shortest possible time?

Certification takes time. In addition, it is important to know the rules of the procedure, the requirements for paperwork. As a rule, the management of the workshops is sorely lacking time for all these chores, and many of them have not studied the legislative norms. In such cases, it is advisable to entrust the organization of voluntary certification to experienced specialists.

It is these employees who work in the Astels certification body. We will help you quickly and without delay to buy a certificate of conformity, arrange equipment testing, prepare Required documents. With us you will receive documents for the repair of electrical appliances, household appliances and radio equipment.