Job description of a specialist in act-claim work. Job description: claim work specialist Claim work specialist job description

Require the management of the organization to provide assistance, including the provision of organizational and technical conditions and the execution of established documents necessary for the performance of official duties. 6. Other rights established by the current labor law. 4. Responsibility of the quality engineer The quality engineer is responsible in the following cases: 1. For improper performance or non-performance of his duties stipulated by this job description - within the limits established by labor legislation Russian Federation. 2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation. 3.

Monitor proper accounting and storage of goods. 55. Responsibility The Claims Specialist is personally liable to the Branch Director for failure to perform or improper performance of his functional duties or improper use of the rights granted to him: - in accordance with the current labor legislation of the Russian Federation, internal regulations, employment contract the worker bears disciplinary responsibility; — in accordance with the agreement on full individual liability, the employee bears liability. 7. Requirements for an employee when applying for a job General mandatory requirements 7.1 Education Higher 7.2 Work experience At least 3 years 7.3 Professional skills PC user Special requirements 7.4 Knowledge of special software, technical systems Excel, Word.

Occupational Safety and Health

Fundamentals of labor legislation. 4.14. Rules and norms of labor protection. 6. During the absence of a quality engineer (illness, vacation, business trip, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

II. Job Responsibilities Quality Engineer: 1. Job descriptions Attention Ensures the fulfillment of tasks to improve the quality of products, work (services) performed, monitors the activities of the company's divisions to ensure that products, works (services) comply with the current level of development of science and technology, consumer requirements in the internal market, as well as export requirements, etc. 2.

Customer Complaint Engineer

The head of the department should be able to: Plan their activities and the work of the department; analyze information and generate reports; organize the activities of subordinate employees; independently make decisions within the framework of official duties and achieve their implementation; conduct business negotiations and correspondence. 1.7 During the absence of the head of the department, his duties are performed by a person appointed in the prescribed manner by the director of the enterprise. This person acquires the appropriate rights and is responsible for the high-quality and timely performance of the duties assigned to him. 1.2 Job Requirements: Personal workplace for this vacancy should be equipped with: Table, chair (office chair), cupboard for storing documents. Personal Computer with the following software- Office suite (MS Word, Excel, Outlook, PowerPoint), 1C 8.1, Alfak, Alcim.

claims manager

Secondly, the QCD specialist is obliged to determine whether the guarantee period a failed product. Here you have to come into contact with the accounting department, sales department, etc. If the warranty period for a product has expired, the customer is usually offered a paid repair in a very polite manner, with a request for a guarantee for payment.

Thirdly, regardless of whether the product for which the complaint is received is under warranty or not, the QCD specialist must send memo to the design department detailed description defect and request recommendations for its elimination.

Job description for complaints

Attention

2.1.4. Liaising with [insert as appropriate] regarding complaints. Identification of characteristic and recurring cases of marriage and the search for ways to eliminate them and prevent them in the future. 2.1.5. Liaising with suppliers regarding complaints.
2.1.6. Development of instructions for departments of the company on the issues of claims and work with defects. 2.1.7.

Job Responsibilities of a Claims Engineer

- job description Claims department manager
- job description of the head of the claims department
Job Descriptions
Quality engineer job description
Claims manager job description
Claims specialist job description

Job description of the manager of the claims department. The procedure for preparing industrial products for certification and attestation.

4.11. Organization of accounting, procedure and deadlines for reporting on product quality.
4.12. Fundamentals of economics, organization of production, labor and management.
4.13. Fundamentals of labor legislation.
4.14.

Quality engineer job description

requirements for technical documentation, raw materials, materials, semi-finished products, components and finished products, systems, methods and means of their quality control;
fundamentals of economics, organization of production, labor and management, labor legislation, as well as the rules and norms of labor protection;
resolutions, orders, orders, methodological and regulatory materials on product quality management;
rules for testing and acceptance of products;
the procedure for preparing industrial products for certification and attestation;
organization of accounting, procedure and deadlines for reporting on product quality.

II. Considers and analyzes claims and complaints about the quality of products, works (services), prepares conclusions and conducts correspondence based on the results of their consideration. five.
On large industrial enterprises, as a rule, as part of the quality control department (QCD), there are claims bureaus (quality control department) that work closely with services such as input control (quality control of incoming parts and materials), output control (quality control of manufactured products) , customer service center, accounting, legal department etc. Stages of work with complaints in production Let's say the factory received an angry letter that the purchased device installed on a military ship does not want to turn on, which can lead to the disruption of the parade on the occasion of Victory Day, and in the short term - to weakening the defense capability of the state and nuclear war (written in all seriousness and with a lot of exclamation marks!!!).

Claims engineer job description

Participates in the creation of enterprise standards for quality management, in the preparation of products for certification and attestation, in the preparation of activities related to the implementation of standards and technical specifications for the products manufactured by the enterprise, as well as in the development and implementation of the most advanced systems and control methods, providing automation and mechanization of control operations and the creation of the necessary means for these purposes, including non-destructive testing. Participates in the development of methods and instructions for the current quality control of work in the process of manufacturing products, in testing finished products and the preparation of documents certifying their quality.
Decree of the Government of the Russian Federation No. 55 dated January 19, 1998); - consumer claims (claims) for the return or exchange of furniture (its components) of good quality for a similar product of a different size, shape, dimension, style, color or configuration are not subject to satisfaction on the basis of clause 8 of the List non-food items of proper quality, not subject to return or exchange for a similar product of a different size, shape, size, style, color or configuration (approved by Decree of the Government of the Russian Federation No. 55 of 19.01.98); 6) decisions on claims (claims), the amount of which exceeds 20,000 rubles, are taken only with the consent of executive director organizations; 7) the decision on claims (claims) is formulated in the form of a response (review), signed by the director of the organization and sent to the applicant by mail by registered mail(under receipt). 3.3.2.
Development of requirements for suppliers on the quality of goods. 2.1.8. Negotiating with claimants (claims). 2.1.9. Prompt response on claims (claims), other information of a reclamation nature coming from customers, and timely bringing it to the attention of the executive director, commercial director and legal service[insert the name of the organization].
2.1.10. Collection, analysis of documents and information necessary for an objective consideration of claims (claims) and preparation of a reasonable response on behalf of [indicate the name of the organization]. 2.1.11. Organization of control over the process of receipt, passage and analysis of complaints. 2.1.12. Preparation and execution of documents for write-off or markdown for goods with mechanical damage or breakage.

Job description of a specialist in act and claim work

General provisions

1.1 This job description defines functional responsibilities, rights and responsibility of a specialist in act and claim work.

1.2 The specialist in act and claim work belongs to the category of specialists.

1.3 A specialist in act and claims work is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the director of the enterprise.

1.4 Relationships by position:

1.4.1	direct submission	Head of department
1.4.2.	Additional submission	Director of the enterprise
1.4.3	Gives orders
1.4.4	The employee replaces	duly appointed person
1.4.5	The employee replaces	‑‑‑

Qualification requirements of a specialist in act and claim work:

2.1	education	Higher professional education
2.2	work experience	At least 3 years
2.3	knowledge	rules for the carriage of goods various types transports; technical conditions for loading, unloading and securing cargo; state standards for goods to be transported; the procedure for drawing up claims and acts for the carriage of goods; procedure for consideration and settlement of claims; the procedure for transferring goods to other carriers; rules for the inspection of vehicles and rolling stock; resolutions, orders, orders of higher organizations, regulations on the production of loading and unloading operations; standards for the conditions of transportation and packaging of goods; the procedure for unloading, receiving, storing, issuing and servicing cargo along the way; the procedure for issuing transportation documents; requirements for the preparation of commercial acts; / terms of delivery of goods and rules for calculating the terms of delivery; norms of natural loss of goods during transportation by various modes of transport; methods of packaging and stowage of goods in vehicles, containers; nomenclature of transported goods, methods of their transportation depending on the season; technical norms for loading vehicles; reporting and accounting documentation for cargo transportation; fundamentals of economics and labor organization; rules and norms of labor protection, safety measures, industrial sanitation and fire protection;
2.4	skills	specialty work
2.5	Additional requirements	---

Documents regulating the activities of a specialist in act and claim work

3.1 External documents:

Legislative and regulatory acts relating to the work performed.

3.2 Internal documents:

Charter of the enterprise, Orders and instructions of the director of the enterprise; Regulations on the subdivision, Job description of a specialist in act and claim work, Internal labor regulations.

Job Responsibilities of a Claims Specialist

The Claims Specialist has the following responsibilities:

4.1. Organizes the investigation of cases of non-safety of goods, untimely "delivery of goods in accordance with the terms of the concluded contracts.

4.2. If necessary, travels as a representative transport organization to participate in the preparation of commercial acts.

4.3. Analyzes the acts and conclusions of the examination, commercial acts, other documents establishing the facts of theft, loss, shortage of goods to identify the perpetrators and determine the amount of damages.

4.4. Examines the provisions of concluded contracts in order to establish violated conditions.

4.5. Establishes the reasons for non-compliance with the terms of delivery of goods accepted for transportation.

4.6. Establishes the causes of damage to goods (checks compliance with the conditions of packaging, packing, loading, unloading, storage, transportation, etc.; the presence of warning labels).

4.7. Based on the analysis of the situation with the safety of transported goods, compliance with the terms of delivery of goods, develops requirements for structural divisions to improve the organization and technological process transportation.

4.8. Prepares responses to counterparties' claims (on satisfaction, on refusal to satisfy).

4.9. Prepares cases for settlements with consignors, consignees who have suffered material damage, as well as cases for transfer to arbitration courts.

4.10. Draws up claims to consignees, consignors on the facts of delay in the transfer of goods for transportation, untimely acceptance of delivered goods, exceeding the norms for idle time of rolling stock under loading and unloading.

4.11. Based on the data provided by the dispatch service and responsible employees, it keeps records of breakdowns and repairs of rolling stock, traffic accidents, other events and actions that caused damage to consignors, consignees.

4.12. Advises employees responsible for drawing up documentation for the acceptance of goods on the requirements for transport documentation, the amount of information specified in the acts.

4.13. Develops measures to ensure the safety of transported goods and improve the act and claim work in the organization.

4.14. Carries out control over the satisfaction of reasonable requirements of consignors, consignees, other contractors.

4.15. Carries out work to improve the technology of work on the investigation and consideration of commercial acts and claims.

4.16. Keeps records of acts and claims, related documents in the form approved by the organization.

4.17. Conducts cases on behalf of the organization in arbitration courts.

Rights of a specialist in act and claim work

The specialist in act and claim work has the right to:

5.1. Get acquainted with the draft decisions of the enterprise management regarding the activities of a specialist in act and claim work.

5.2. Submit proposals for the improvement of traffic safety activities for consideration by the management of the enterprise.

5.3. Interact with the heads of all (individual) structural divisions of the enterprise.

5.4. Sign and endorse documents within their competence.

5.5. Demand assistance from the management of the enterprise in the performance of their duties and rights.

Responsibility of a specialist in act and claim work

The Claims Specialist is responsible for:

6.1. For improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor legislation of Ukraine.

6.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.

6.3. For causing material damage - within the limits determined by the current labor and civil legislation of Ukraine.

Working conditions of a specialist in act and claim work

7.1. The work schedule of a specialist in act and claim work is determined in accordance with the Internal Labor Regulations established at the enterprise.

Terms of payment

The terms of remuneration for a specialist in act and claim work are determined in accordance with the Regulations on remuneration of personnel.

9 Final provisions

9.1 This Job Description is made in two copies, one of which is kept by the Company, the other by the employee.

9.2 Tasks, Responsibilities, Rights and Responsibilities may be specified in accordance with the change in the Structure, Tasks and Functions of the structural unit and workplace.

9.3 Changes and additions to this Job Description are made by order CEO enterprises.

Head of structural unit
		(signature)	(surname, initials)
AGREED:
Legal Engineer

(signature)	(surname, initials)

00.00.0000

Familiarized with the instructions:
		(signature)	(surname, initials)
		00.00.00

Claims specialist - a new position, which is introduced into the staff list of transport organizations. The main responsibility of the specialist, as the title of the position implies, is the act and claim work. He organizes an investigation into the non-safety of goods transported by the organization, establishes the causes of violations of contractual obligations and, on the basis of these data, promptly and competently draws up act and claim documentation. As a rule, an employee in this area is constantly on business trips and traveling. The management can send it to the place of the vehicle accident, to the place of unloading and reloading, to the company participating as a counterparty under mixed contracts, that is, where the presence of a professional (in matters of act and claims) representative of the transport company is necessary.

INSTRUCTIONS OF THE SPECIALIST ON ACT-CLAIMS WORK

I. General provisions

2. A specialist in act and claim work should know:

2.1. Rules for the carriage of goods by various modes of transport.

2.2. Specifications loading, unloading and securing cargo.

2.3. State standards for cargo presented for transportation.

2.4. The procedure for drawing up claims and acts for the carriage of goods.

2.5. The procedure for consideration and settlement of claims.

2.6. The procedure for transferring goods to other carriers.

2.7. Rules for the inspection of vehicles and rolling stock.

2.8. Instructions for the production of loading and unloading operations.

2.9. Standards for the conditions of transportation and packaging of goods.

2.10. The procedure for unloading, receiving, storing, issuing and servicing cargo en route.

2.11. The procedure for issuing transport documents.

2.12. Requirements for the preparation of commercial acts.

2.13. Terms of delivery of goods and rules for calculating the terms of delivery.

2.14. Norms of natural loss of goods during transportation by various modes of transport.

2.15. Ways of packaging and stacking of goods in vehicles, containers.

2.16. The range of transported goods, methods of their transportation depending on the time of year.

2.17. Technical standards vehicle loading.

2.18. Reporting and accounting documentation for the transportation of goods.

2.19. Fundamentals of Economics.

II. Job Responsibilities

Litigation Specialist:

1. Organizes the investigation of cases of non-safety of goods, untimely delivery of goods in accordance with the terms of the concluded contracts.

2. If necessary, travels as a representative of a transport organization to participate in the preparation of commercial acts.

3. Analyzes the acts and conclusions of the examination, commercial acts, other documents establishing the facts of theft, loss, shortage of goods in order to identify the perpetrators and determine the amount of damages.

4. Examines the provisions of the concluded contracts in order to establish violated conditions.

5. Establishes the reasons for non-compliance with the terms of delivery of goods accepted for transportation.

6. Establishes the causes of damage to goods (checks: compliance with the conditions of packaging, packing, loading, unloading, storage, transportation, etc.; the presence of warning labels).

7. Based on the analysis of the situation with the safety of transported goods, compliance with the terms of delivery of goods, develops requirements for structural units to improve the organization and technological process of transportation.

8. Prepares responses to counterparties' claims (on satisfaction, on refusal to satisfy).

9. Prepares cases for settlements with consignors, consignees who have suffered material damage, as well as cases for transfer to arbitration courts.

10. Draws up claims to consignees, consignors on the facts of delay in the transfer of goods for transportation, untimely acceptance of delivered goods, exceeding the norms of idle time of the rolling stock under loading and unloading.

11. Based on the data provided by the dispatch service and responsible employees, keeps records of breakdowns and repairs of rolling stock, traffic accidents, other events and actions that caused damage to consignors, consignees.

12. Advises employees responsible for drawing up documentation for the acceptance of goods on the requirements for transport documentation, the amount of information specified in the acts.

13. Develops measures to ensure the safety of transported goods and improve the act and claim work in the organization.

14. Carries out control over the satisfaction of reasonable requirements of consignors, consignees, other contractors.

15. Carries out work to improve the technology of work on the investigation and consideration of commercial acts and claims.

16. Keeps records of acts and claims, related documents in the form approved by the organization.

III. The rights

The Claims Specialist has the right to:

1. Represent the transport organization on the issues of act and claim work in relations with consignors, consignees, other contractors.

2. Act on behalf of the transport organization in arbitration courts.

3. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.

JOB INSTRUCTIONS FOR A SPECIALIST IN ACT AND CLAIM WORK

I. General provisions

A person who has a higher professional (technical) education, additional legal training and work experience in the field of claims work at least (1 year; 2 years; 3 years) is appointed to the position of a specialist in claim work.
The Claims Specialist must know:
- Rules for the carriage of goods by various modes of transport.
- Technical conditions for loading, unloading and securing cargo.
- State standards for cargo presented for transportation.
- The procedure for drawing up claims and acts for the carriage of goods.
- The procedure for consideration and settlement of claims.
- The procedure for transferring goods to other carriers.
- Rules for the inspection of vehicles and rolling stock.
- Instructions for the production of loading and unloading operations.
- Standards for the conditions of transportation and packaging of goods.
- The procedure for unloading, receiving, storing, issuing and servicing cargo along the way.
- The procedure for issuing shipping documents.
- Requirements for the preparation of commercial acts.
- Terms of delivery of goods and rules for calculating delivery times.
- Norms of natural loss of goods during transportation by various modes of transport.
- Ways of packaging and stacking of goods in vehicles, containers.
- Nomenclature of transported goods, methods of their transportation depending on the season.
- Technical norms for loading vehicles.
- Reporting and accounting documentation for the transportation of goods.
- Fundamentals of Economics.
Appointment to the position of a specialist in act-claim work and dismissal from office is carried out by order of the head of the transport organization.
The Claims Specialist reports directly to ________________.
_________________________________________________________________.

II. Job Responsibilities

Litigation Specialist:

Organizes the investigation of cases of non-safety of goods, untimely delivery of goods in accordance with the terms of the concluded contracts.
If necessary, travels as a representative of a transport organization to participate in the preparation of commercial acts.
Analyzes the acts and conclusions of the examination, commercial acts, other documents establishing the facts of theft, loss, shortage of goods to identify the perpetrators and determine the amount of damages.
Examines the provisions of concluded contracts in order to establish violated conditions.
Establishes the reasons for non-compliance with the terms of delivery of goods accepted for transportation.
Establishes the causes of damage to goods (checks: compliance with the conditions of packaging, packing, loading, unloading, storage, transportation, etc.; the presence of warning labels).
Based on the analysis of the situation with the safety of transported goods, compliance with the terms of delivery of goods, develops requirements for structural units to improve the organization and technological process of transportation.
Prepares responses to counterparties' claims (on satisfaction, on refusal to satisfy).
Prepares cases for settlements with consignors, consignees who have suffered material damage, as well as cases for transfer to arbitration courts.
Draws up claims to consignees, consignors on the facts of delay in the transfer of goods for transportation, untimely acceptance of delivered goods, exceeding the norms for idle time of rolling stock under loading and unloading.
Based on the data provided by the dispatch service and responsible employees, it keeps records of breakdowns and repairs of rolling stock, traffic accidents, other events and actions that caused damage to consignors, consignees.
Advises employees responsible for drawing up documentation for the acceptance of goods on the requirements for transport documentation, the amount of information specified in the acts.
Develops measures to ensure the safety of transported goods and improve the act and claim work in the organization.
Carries out control over the satisfaction of reasonable requirements of consignors, consignees, other contractors.
Carries out work to improve the technology of work on the investigation and consideration of commercial acts and claims.
Keeps records of acts and claims, related documents in the form approved by the organization.
_________________________________________________________________.
_________________________________________________________________.

III. The rights

The Claims Specialist has the right to:

Represent the transport organization on issues of act and claim work in relations with consignors, consignees, and other contractors.
Act on behalf of the transport organization in arbitration courts.
Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
Sign and endorse documents within their competence.
Require the management of the organization to provide the organizational and technical conditions necessary for the performance of official duties.
_________________________________________________________________.
_________________________________________________________________.

IV. Responsibility

The Claims Specialist is responsible for:

For improper performance or non-performance of their official duties provided for by this Job Description - within the limits established by the current labor legislation of Ukraine.
For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine.
For causing material damage to the organization - within the limits established by the current labor and civil legislation of Ukraine.
_________________________________________________________________.
_________________________________________________________________.

- local normative act, defining the scope of duties of this employee. It is extremely important to reflect them in full, because this will allow in the future to avoid conflicts between him and the leadership. In the material we offer, the content and features of such instructions are considered.

Who is a claims specialist, what is his job description?

A Claims Specialist is an employee who conducts activities focused on putting forward and defending legitimate and legally justified claims for the fulfillment of obligations by counterparties of the employing organization. IN staffing In small business organizations, this is not the most common position, but medium and large-scale enterprises are increasingly not stingy and allocate a separate staff unit to perform this kind of duties, or even form a specialized department.

Most often, people with legal education. At the same time, a separate job description is drawn up for them. The functionality can be either fully assigned to one specialist, or (if the organization has a department for claims work) divided between several employees, which should also be reflected in their job descriptions.

Employers who prefer to save money often assign part of the responsibilities to employees of other specialties. In this case, the responsibilities for claim work are additionally included in their job descriptions. This option appears to offer quality savings, as untrained workers lack the knowledge and skills to do such work productively.

The job description for a specialist in claims work is a local regulatory act containing information about the assigned tasks, job functions, responsibilities and obligations of the employee, in the case under consideration. At the same time, neither the Labor Code of the Russian Federation, nor any other normative act contains any definition this document, nor its rigid form, therefore the leadership of each organization, in accordance with Art. 8 of the Labor Code, has the right to develop instructions independently.

The familiarization rules, respectively, remain the same as for any other employee. According to Art. 68 of the Labor Code of the Russian Federation, the employee must be familiar with all local acts related to his labor activity, when hiring - therefore, the specialist in claim work with his job description must be familiarized with his signature when hiring.

Don't know your rights?

The content of the job description of a specialist in claims work

When developing a job description for this specialist, it is advisable to refer to the characteristics reflected in qualification handbook leaders, approved Decree of the Ministry of Labor of Russia dated 08.21.1998 No. 37. It is important to take into account that it does not concern the specifics of the work of such specialists in each individual industry and does not fully reflect all stages of claim work, therefore the employer must independently consider and indicate all this in the instructions.

It seems that the instruction should contain at least:

qualification requirements for a specialist;
official duties;
basic requirements for the candidate.

It is also advisable to include information on the rights and responsibilities of a specialist - for example, clauses on the right to familiarize with all projects and documentation related to work with a particular case, and liability for disclosure trade secret and confidential information.

Job Responsibilities of a Litigation Lawyer

Responsibilities of a Claims Specialist may vary by industry specific organization. An example list is:

preparation of contracts with contractors;
verification of documentation received from representatives of the counterparty at all stages of contractual activities and partnerships;
advising employees on pre-trial settlement of disputes;
preparation of documentation, letters, claims for pre-trial settlement of disputes with contractors;
preparation of documentation for going to court to protect the interests of the organization;
receipt and accounting of claim documentation received from counterparties;
analysis of claims of counterparties;
preparation of documentation in response to the requirements of counterparties and making decisions on them;
representation of the interests of the organization in state bodies and courts of all instances.

Additionally, a lawyer for claims work may be assigned other duties in a legal specialty, for example:

participation in the preparation of local regulations;
advising employees of the organization on issues related to labor activity;
preparation of materials for obtaining licenses and permits;
study and analysis of changes in the legislation of the Russian Federation and law enforcement practice.

Claims specialist rights

Speaking of duties, it is advisable to list the rights of the employee associated with the peculiarities of his work activity. In particular, a specialist may be granted the following rights:

familiarization with all documents and projects related to the claim case, including those containing commercial secrets;
correspondence with government bodies— contractors on behalf of the organization;
giving instructions on legal matters others individual employees and professionals;
involvement of experts;
providing management with reasonable recommendations for optimizing claims work in the organization.

The manager can also transfer to the specialist the right to sign documents related to claim work and contacts with contractors.

So, Claims specialist job description is a document developed at each enterprise separately, containing complete list duties and labor functions of this employee. The specialist must, under the signature, familiarize himself with it during employment.