Rostelecom hotline operator new phone. Rostelecom - hotline phone

Rostelecom is one of the largest companies in Russia providing information services. Only thanks to her, in many cities and settlements Internet appeared, the ability to install in the apartment home phone and connect digital television. With such in large numbers for subscribers who constantly have some kind of difficulties or questions, Rostelecom has created a technical support service for its customers. It is there that you will always be helped with your problems, and the level of qualification of employees is beyond doubt. In this article, we will look at all the ways to contact specialists and ask them a question.

Throughout Russia, there are two toll-free numbers by which you can call Rostelecom. Be prepared to wait your turn, and the waiting time depends on the time of day and the workload of specialists. First - 8-800-100-08-00 , and it is intended for questions related to the connection of any services of the company. It can be called from any cell phone and the call will be free for you.


Second number - 8-800-181-18-30 serves for all other questions. It is also free and you don't have to count the minutes you spent talking to the operator.


In addition, on the official website of Rostelecom there is a list of all the company's help services. Just go to rt.ru/service/contact_info/total_info/info_services and select the phone of the service you need. This list may vary by region, so be sure to check that the region you are in is correct. On the site, it is located in the upper left corner.

In the Volgograd region, the list of all reference services is as follows:

Please note that not all phone numbers start with 8-800... . Short numbers can only be called from a phone from the Rostelecom company, and for everyone else, the above two numbers are intended. We would like to remind you that many subscribers cellular communication Rostelecom has now become Tele2 subscribers, so check the possibility of calling short numbers on their website or in customer support.

Any provider providing a range of high-tech services has a hotline. Rostelecom is no exception. This company has one of the largest call centers for an obvious reason - the provider is a leader in the provision of services in its category.

You should not assume that the call center works solely to help customers solve various kinds of problems. Of course, if you have a failure with the Internet, interactive television has stopped working, specialists in hotline will help you. However, you can contact technical support for other reasons:

  • If you are only a potential client of the company, interested in connecting any available services;
  • You may be informed about promotions, special individual offers and so on;
  • If you are interested in changing the tariff, connecting additional services;
  • If you have any questions related to your personal account, balance, replenishment, etc.

In fact, any question related to the provider, you can ask the hotline specialists and get a detailed answer.

Rostelecom confidently occupies a leading position in the field of telecommunications in Russia. Among the main services stands out - the Internet, home telephone, cellular communications, television. Accordingly, the client base is simply huge. It is quite natural that many users may have certain questions, problems that require immediate solutions. It is not always possible to visit the company's office, so the question arises of how to call the Rostelecom operator in order to get the necessary advice. You can contact the support service not only by phone, but also via the Internet, and at any time of the day.

What issues will the Rostelecom support service help solve?

The Rostelecom operator is ready to provide all the necessary information on the following issues:

  1. Services, their connection or refusal.
  2. Registration and setting up a personal account.
  3. Equipment setup.
  4. Call the wizard to solve technical problems.

The fastest way to resolve issues through the support service various services– tariff change, activation of a new package.

But also often a subscriber can be sent from one specialist to another, in the absence of a solution to his issue. As a result, a lot of time is lost, but the problem still remains.

How to quickly contact support

For those users who are interested in how to call the Rostelecom operator from a mobile or landline phone, we will highlight the following numbers:

  • 8 800 100 08 00 – single number support services. You can dial from mobile and landline phones. All calls are free, and it does not matter from which region of the country it comes. However, you need to understand that due to the large flow of people who want to know the answers to questions, it may well be necessary to wait until the operator is free;
  • 611 and 000- for calls from mobile phone. Applications are being accepted as normal. To make it easier for the Rostelecom operator to give high-quality advice, clearly formulate the question;
  • 8-800-300-18-01 - toll-free number for landline phone owners. Operators are receiving users around the clock;
  • +7 902 18 81 810 – number to contact the support service for users located abroad. Traditionally, the call is free.

Owners of a cell phone can call 156. There is a round the clock reception.


Additional numbers to solve certain problems

It should be noted that Rostelecom has numbers for a specific problem. There are a lot of them, we will highlight a few of the most popular:

  • 8-800-707-18-11 . If you have difficulty setting up or operating the equipment, then use this number. Here the specialist will provide really high-quality professional help also for free;
  • 8-800-300-18-03 . For subscribers who have problems with the Internet;
  • 8-800-707-18-00 . Find out about the status of the account, tariffs, services. You can leave a complaint about a bad operator.

Numbers by region

The company did not limit itself to the presented numbers; additional lines were created to communicate with the regions. You can find the phone number of the Rostelecom operator on the company's official portal, in the "Help" section. If your location is not automatically determined, then you will need to set it manually:

  1. In the upper right corner there is a form to fill out. In it we find the required region and city.
  2. Go to the "Help" section, it selects the "Contact Us" category. In it we open the “Phones” item, after loading the page, all current numbers for calls from a mobile phone and a landline will become available.


Connection with the operator is much faster, individual numbers are less loaded than general ones.

What to do if you can't get through to support

The company has considered other options for obtaining advice. The Internet and the official website of the company will help with this.

Feedback

  1. Loading the main page of the company's website. We go down to the very bottom of the page and find the section "our contacts".
  2. In it, select the item "feedback".
  3. A special form will open that you need to fill out. If necessary, you can add an explanatory picture.
  4. A few minutes after sending the application, an operator will contact you by phone.



Personal Area

Much easier to contact the operator through Personal Area. You only need to go into it and select the "write to support" section. We describe the problem in a special form and send it. Waiting for a call from a specialist.

As you can see, calling a Rostelecom operator from a mobile, landline phone is not at all a problem. There are many lines for communication. In addition, on the company's website you can find a number of additional numbers for contacting the support service. Accordingly, all subscribers of the company receive fast and high-quality support on any issue of interest to them.

One of the largest and oldest companies providing communication services in the territory Russian Federation– public joint-stock company Rostelecom provides its customers with a full range of telecommunications services. Taking into account the needs of consumers and Newest technologies, society is constantly expanding the list of services provided.

Especially to improve the quality of service, which is given increased attention, a single support unit was created. The main task of this united division is the prompt solution of problems arising from subscribers, as well as professional advice to persons wishing to use the operator's services. Subscribers, both current and potential, at any convenient time can contact the support service, or departments that specialize in solving specific problems.

If you have any questions, you can contact the support line by dialing the following numbers:

8-800-100-08-00 or 8-800-181-18-30

Persons using these phones will be able to decide general issues, and, if necessary, will be redirected to specialized units of the service.

For questions related to setup various systems and equipment, the operation and establishment of an Internet connection, as well as interactive television and telephone connection can be done by typing:

8 — 800 — 707 — 18 — 11

For questions regarding the registration of new services, you can contact the sales department by typing:

8 — 800 — 100 — 08 — 00

In order to obtain a certificate on the services provided to operators, current tariffs, as well as on the procedure for concluding contracts and considering claims, you will need to contact the information department:

8 — 800 77 — 18 — 00

To get access to information about service and tariffs for services in automatic mode, you need to dial:

8 — 800 — 707 — 33 — 33

For CDMA subscribers to receive support, please dial:

8 — 800 — 450 — 01 — 56

To resolve issues related to the Internet, you will need to dial:

8 — 800 — 300 — 18 — 03

Connect with the employees of the department dealing with claims and complaints received by the company.

8 — 800 — 300 — 18 — 17

All of the above numbers can be called around the clock.

How to call from cell

Note that calls to numbers starting from 8 - 800 are free of charge, both for cellular and fixed-line subscribers. At the same time, cellular users have the opportunity not to dial these long numbers, but to use short ones - three-digit ones.

By dialing short contact 111 from your cell phone, you will be connected to the customer support service. In addition, a number of specialized services also have short numbers. You can get information about the operator's services in automatic mode by dialing 152. To the service that provides technical support, you can contact by dialing 118 from your cell phone. And subscribers using the CDMA standard will need to dial 159.

Separately, we emphasize that it is possible to call the above three-digit numbers only from a cell phone. The call will be free.

How to call from a landline. As noted above, telephone numbers starting with 8 - 800 can be dialed from both a cell phone and a landline phone. If you have any general questions, it is best to dial the following numbers:

8 - 800 - 100 - 08 - 00 or 8 - 800 - 181 - 18 -30

How to call while abroad

Users outside the Russian Federation often need to contact the operator's support service. Especially for them, the company has a hotline for users staying outside the Russian Federation. Contact for this service:

+7 — 902 — 188 — 18 — 10

We emphasize that when typing it is necessary to follow the international format. A call to this number for the company's subscribers is not subject to billing.

Other ways to contact Rostelecom

In addition to the methods listed above, it is possible to establish contact with the operator's employees through the company's official website on the Internet. Having visited the official site, you must press the "Ask a question" button.

Users of the company registered on its official website have the opportunity to contact through their personal account. To do this, by going to your personal account, you need to go to the "Write in support" section. In addition, subscribers using a personal account can independently connect and disconnect services and options, manage the balance, find out the details of promotions held by the provider, and so on.

Note that the operator's employees process all requests received through the official website as soon as possible. This allows you to quickly establish contact with the applied citizen and resolve the problem.

By going to https://rt.ru/service/, you can check the support service numbers for the region where you are located. The service automatically determines the location and gives the caller the necessary numbers. It is also acceptable to set the location yourself.