Spr delivery. Courier company spsr express (spsr express) - what kind of delivery is this? How are the interviews

Wanting to send documents or a parcel to another city or abroad, we usually turn to the Russian Post office. But sometimes it is necessary that the delivery be done urgently, sometimes by a specific date. In this case, many prefer to use paid courier delivery services, which are provided, for example, by SPSR-Express LLC. Reviews will help you figure out how well this company works.

About company

What do we know about SPSR-Express? The company was founded in 2001. Offices were immediately opened in Moscow (headquarters), Nizhny Novgorod, Kazan, St. Petersburg. The owner of the company, Vladimir Solodkin, outlined a strategy and program for the development of the company for several years to come. Until 2007, SPSR-Express LLC actively opened new branches and increased staff. The delivery process was optimized: analysts planned new routes. Gradually the quality of service improved. New software has been launched.

In 2016, the company serves over 6,000 locations across the country. In total, there are 9 distribution centers and 200 offices in Russia. In 2007, a large logistics center was opened in Moscow on Vladimirskoye Highway. By this time, the staff already includes more than 4,000 people. The company has more than 1000 own trucks at its disposal.

The main principles of work that guide "SPSR-Express":

• speed;
• personal approach to each client;
• safety of the contents of mailings;
• rational decisions.

From the first letters of the names of the principles, the abbreviation "SPSR" was compiled in the name of the company.

Reviews about SPSR-Express (Moscow), as well as the company's corporate website, report that the delivery service has concluded large contracts for the transportation of goods with well-known international retailers: ASOS, NEXT, Sears, Aliexpress. The company's regular customers and partners also include:

• mobile operators Megafon, Beeline, MTS, Tele2;
• Ebay auction;
• equipment suppliers Panasonic, Toshiba;
• financial institutions "Alfa-Bank", "Binbank", "Renaissance-Credit";
• suppliers of goods for the care of appearance "Loreal", "Lacoste", "Yves Rocher", "Clarence".

Contracts with large companies in SPSR-Express (reviews contain such information) are drawn up clearly, with the participation of qualified lawyers. In case of violation of the terms of cooperation, the courier delivery service undertakes to pay fines, and the customer has the right to terminate the contract ahead of schedule. In 2010, SPSR-Express won a tender to send USE materials. The company exports correspondence and cargo to any country, while importing postal items only from Kazakhstan.

Since 2010, a unified information center has been operating in SPSR-Express. The company's clients can now receive information about the status of their mailings via the Internet. A customer support hotline is also open. Since 2013, SPSR-Express has been cooperating with banks. trust the delivery of plastic cards to customers.

Service list

Reviews about the company "SPSR-Express" confirm that it is engaged in both sending correspondence and transporting any goods that do not require special permission.

Many companies name names of animals. Let's tell a little more about the services of the company "SPSR-Express".

• "Hummingbird". Delivery of documents (weight including the envelope is not more than 400 grams per 1 waybill) from door to door. As part of this service, you can send a letter, documents, printed materials to another city. For the subject of sending to the client is the courier. An employee of the company in another city arrives and delivers the item to the recipient at the specified address.
• "Cheetah". Transportation of documents and goods weighing up to 31.5 kg. As part of this service, it is not allowed to send food, cosmetics, medicines, household chemicals, and equipment.

• "Pelican". Delivery of goods of any weight, but of such a size that the sum of the width, length and height of the package does not exceed 120 cm. Within the framework of this service, special transportation conditions are provided, special precautions are observed. You can send cosmetics, household chemicals, medicines, dietary supplements, food, equipment, and some dangerous goods to another city or country.
• "Buffalo". Transportation to other settlements of heavy (from 68 kg), but small items. The sum of the width, length and height of the parcel must not exceed 120 cm.
• "Freight". Delivery of heavy and oversized cargo.
• "Online". Special complex of services for online stores. The courier delivers the goods to the client's home and accepts payment for it. The recipient of the parcel can try on or try out the item of purchase in the presence of the courier before handing over the money.
• "Fulfillment". A range of storage services and a courier service can take care of their goods at the request of customers.

Related services and competitive advantages

Why is the express delivery service more attractive and convenient than Russian Post? What competitive advantages distinguish SPSR-Express LLC? Reviews indicate that additional services offered by the company are important for customers. They include:

• The ability for the client to personally track the status of the order by the invoice number via the Internet. This service is provided free of charge.
• Return of accompanying documents to the client with a note that the addressee received the letter or parcel. This service is similar to the delivery of a notification of receipt, carried out by Russian Post.
• SMS-informing the sender and recipient about the status of the order.
• Delivery of mail in person.
• Receipt by the courier of the item to be sent to the address specified by the client.
• Packing cargo in additional containers.

• Shipping item insurance.
• Individual control of delivery by responsible employees.
• Cargo handling.
• The set of services determines the total cost. Delivery is more expensive than in the branches of the Russian Post. But turning to SPSR-Express LLC (reviews confirm this), the client saves himself and the recipient from the need to stand in lines and waste time. Both parties do not have to worry about the safety of the parcel either.

Feedback on the quality of the courier service

The most important indicators of the quality of the delivery service are the safety of postal items and the speed of their forwarding. About how well the company "SPSR-Express" fulfills the orders of customers, positive reviews are often found. Statistics also testify to the high quality of services. It is known that in 2015 the company forwarded 90 million mail items. This number is impressive!

Of course, there are also negative reviews on the forums about how delivery works at SPSR-Express. However, if we recall the total number of letters and parcels delivered by the company to addresses, it becomes clear that the proportion of dissatisfied customers is very small.

Many customers report that the courier service works well. Postal items arrive exactly on the days they are expected. Some customers receive letters or parcels on their own at the pick-up points of SPSR-Express LLC. Their reviews also say that postal items arrived quickly, there were no problems.

Disadvantages of a courier service Negative Feedback

Of course, the SPSR-Express courier service also sometimes makes mistakes and shortcomings in its work. Clients from time to time leave negative reviews about the quality of its services. Sometimes situations arise when postal items, including goods from online stores, do not arrive on time. It is doubly insulting if a gift delivery was ordered on a holiday.

Customers who do not receive a parcel on time turn first to the unified delivery monitoring system on the SPSR-Express website. In this case, it often turns out that the information in the database is unreliable. For example, the program may record that the recipient of the parcel was repeatedly tried to get through, but he was unavailable. The customer at the same time knows for sure that his mobile phone was turned on, and there are no unanswered calls.

The author of one of the reviews shared an extremely unpleasant story about how he could not receive the goods sent by the online store for two and a half months. On the appointed day, the parcel did not arrive, and the customer contacted the SPRS-Express hotline. The feedback from employees said that the package had arrived a long time ago, but the online store incorrectly indicated the customer's cell phone number, missing one digit in it. The couriers must have noticed a clear mistake. But the system recorded only a lot of attempts to get through to a non-existent number. The delivery service employees did not try to clarify with the sender the correctness of the specified contact information.

The hotline operator, having sorted out the misunderstanding, promised to deliver the goods by courier the next day. But another day passed, and again no one contacted the client. The customer called the hotline again. It turned out that the parcel was returned to the sender before his first contact with the operators. Of course, the client in this situation was left with an extremely unpleasant impression of the work of SPSR-Express.

Feedback on customer service

There are reviews of some customers that in the event of disagreements, the SPSR-Express couriers behaved incorrectly, they could be rude.

One regular user of online stores compared the quality of service of "SPSR-Express" and the company-competitor "Fedex". The courier from Fedex, according to the author of the review, called in advance and notified that he had a package. He politely asked when it would be more convenient for the client to receive the package, and arrived exactly at the agreed time. The SPSR-Express courier behaved differently. He said in an unhappy voice that he had a lot of addresses, and insisted that the recipient of the parcel wait for him from 12-00 to 16-00. The courier refused to give a more precise time. Arriving at the address, the delivery service employee arrogantly demanded to show the passport, after which he did not even look at the document.

The client left a comment that online stores choose the delivery service themselves, and the recipient can only accept the choice of the seller. However, in the future he himself will not turn to SPSR-Express for anything.

Servicing corporate customers

As already mentioned, "SPSR-Express" works with large customers. It is curious that buyers of ASOS and Aliexpress online stores, for example, unanimously assert that orders arrive clearly at the agreed time, there are no problems or disagreements. Is it true?

Retailers of the international level have contracts with SPSR-Express on very strict conditions. They provide for penalties for any shortcomings in the work of the delivery service. In addition, the SPSR-Express company clearly does not want to spoil relations with large customers.

Small legal entities, however, cannot obtain similar privileges and concessions from the courier service. Therefore, the delivery department, apparently, directs the main forces to fulfill orders from large corporations and the state.

Company comments on negative reviews

Probably, due to the large number of negative reviews, one of the sections of the SPSR-Express corporate website is devoted to possible difficulties in receiving parcels. The management of the company draws the attention of customers to the fact that there are unscrupulous online stores. Fraudulent sellers may inform the customer that the item has been shipped. As confirmation, they will show him a fake scan of the SPSR-Express invoice. Having seen the document, the client pays for the goods. Later it turns out that the parcel was not sent, and the online store does not have any agreements with the courier delivery service at all.

In this regard, SPSR-Express urges customers to be vigilant and place orders only in trusted online stores. If you are going to buy a product on an unfamiliar portal, you should at least read the reviews of other customers about it before paying money.

Work in a company

The company, due to the specifics of its activities, has a large number of branches throughout the country. In almost every city there are vacancies in the branches of the SPSR-Express company. Employee feedback on how good this company is as an employer is mixed. Let's try to figure out whether it is worth going for an interview to the SPSR-Express courier service.

Note that, according to the Superjob portal, this company is an attractive employer. A well-known online resource evaluates companies, among other things, in terms of the frequency of publishing new vacancies. Fresh announcements regularly appear from the company "SPSR-Express". Feedback from employees, however, makes it clear that the regular search for specialists in various fields is associated with a high turnover of personnel.

Which specialists are most often needed

The SPSR-Express company most often requires pedestrians in private vehicles, support service operators and customer service managers. Slightly less often competitions are held for warehouse employees and handymen.

How are the interviews

Let's say you are interested in working at SPSR-Express. Reviews report that interviews at this company rarely take place on a positive wave. Recruiting staff is not doing the right thing. Some candidates for the position, having appeared for an interview, were immediately rejected without explanation. One applicant complained that the interviewer was on the phone almost non-stop during their 15-minute meeting, after which he rudely asked the candidate to leave without even listening to him.

What else do applicants say about the interviews at SPSR-Express? Reviews of drivers (they are hired much more often than other specialists) contain information that representatives of the personnel service always ask a question about official experience. For the company, apparently, it is very important that the “rule workers” have records in their work books about past places of service in similar positions. In order to be accepted into SPSR-Express LLC, the reviews of drivers (Moscow) indicate the minimum required length of service - 2 years. Many applicants have difficulty with this. Drivers often work without a book.

What are the other features of the device for service in "SPSR-Express"?

Each buyer, when placing an order on the aliexpress website, can independently choose the method of delivery of the goods. There are many shipping options on the Aliexpress website. For those who want to save money, there is free shipping, but it has one minus, it takes more than two months to wait for the ordered goods. Many buyers are not satisfied with this forwarding option, for example, if the buyer purchased a gift, he needs this product by a certain date, and free shipping does not guarantee delivery of the goods at the right time. Sometimes it happens that the goods are delayed at customs or the package may get lost in the mail. Also on the aliexpress website, there are often sales in honor of any holidays, for example, the Christmas sale. In this case, the sale starts a week before the holiday itself, and even if you order something for a gift to relatives and friends, you simply won’t have time to give it, since the free package will take more than two months. Therefore, the aliexpress online store closely cooperates with delivery services, although they are paid, but the goods arrive very quickly.

One of such services in Russia is the fast delivery service SPSR Express. Spsr Express provides 1-2 weeks delivery of the package, which is many times faster than free shipping. Due to the fact that the aliexpress online store began to cooperate with SPSR Express since 2010, it is possible to arrange delivery through the SPSR Express service for free. Usually, shipping via SPSR express is paid, but many sellers pay for shipping themselves in order to attract customers. When placing an order and choosing a delivery, payment information is indicated immediately. And if the delivery through the express service was free, or rather the seller himself paid for it, you do not have to pay any additional funds.

In order to use the SPSR Express courier service, you need to see if the seller cooperates with this service. To do this, you need to select the necessary product, set the country to which the product will be delivered, in this case it is Russia or in English it will be written "Russian Federation". If such delivery is available, then one of the items in the drop-down list will be the transport company "Russia Express-SPSR", as well as the approximate delivery time - 7-14 days and the cost of delivery, if it is paid, the amount in dollars will be indicated, if for the seller pays the shipping, then in the column "shipping cost" will be the inscription "free".

Another feature of the delivery with the help of the express courier service spsr is that after placing an order, it is necessary to indicate your passport data. If you do not do this, your package will simply not be able to pass customs and it will be returned back. You should not worry about your personal data, as the SPSR Express delivery service has long established itself in Russia, this company has its own privacy policy and guarantees that all your personal data will be kept completely safe.

Therefore, after placing an order and choosing the SPSR Express delivery service, you must fill out a special form that will be sent to your email. Usually, after placing an order, the buyer receives an SMS message on the phone from the SPSR Express service, stating that forms have been sent to the email address that must be filled out. If you didn’t receive an SMS within two days, then just check your mail, the forms will definitely come, since when placing an order, you must specify your email address and phone number. The forms must indicate personal data, passport data, and the delivery address will also be indicated in them. Be sure to check the box that you are familiar with the personal data processing policy of the SPSR Express service. That is, you fully trust your personal data, and you are familiar with the privacy policy of the SPSR Express service.

After that, you will be able to track your package, which will arrive quite quickly, so it is recommended to track it every two days.

To track the parcel delivered via the express service, you need to copy the track code. It must be sent by the seller, by e-mail, it can also be viewed on the aliexpress website. To do this, you need to go to your personal account "my aliexpress", then click "my orders", select the desired product, and click next to it in more detail. A window will open where you can find detailed information, as well as find out the tracking code for the package. Copy this code and enter it into a special window on one of these sites:

http://www.spsr.ru/ru/service/monitoring or https://post2go.ru/courier/spsr

You should receive a message on your phone that the package is in your city. After that, you can pick up the parcel. You can get it at a special center for issuing such parcels. If you want the courier to bring your order to your home and hand it over personally, in this case you will have to pay extra. In another case, you need to come to one of the SPSR express offices on your own, you must have a passport with you, otherwise the parcel will not be issued to you without a passport. The address of the desired branch in your city will be indicated in the SMS message. If you have any questions or you do not agree to leave your passport data, you need to contact the support center on the official website of the spsr express service, here at this address: http://www.spsr.ru or by phone: 8- 800-555-54-45.

Also here: http://www.spsr.ru/ru/company/contacts you can find out the addresses of spsr express service offices in any of the cities of Russia.

SPSR Express Post has been operating since February 2001, when the main office was opened in Moscow. You no longer need to wait for weeks for delivery, not knowing anything about the status of the order - SPSR Express mail tracking by number or receipt makes shipments available to everyone. The introduction of the Internet into our lives has made it much easier - online shopping, shopping in foreign countries and other pleasant bonuses have become possible. The company delivers throughout Russia, opening branches in almost every major city in the country. SPSR Express occupies a leading position in the logistics market in the express delivery industry. Tracking SPSR shipments is a new service that will make the delivery process even easier and more affordable. It is possible at any stage of delivery - from the moment of departure until the goods reach the final destination.

The basis of interaction with customers is: speed of work, individual approach to everyone, rational solutions and delivery of the package in its original form. The company is a well-known supplier in the Russian transportation market, having a wide domestic delivery network that covers all regions of the Russian Federation. SPSR Express develops and offers customers a full range of logistics services. Thanks to the creation of transit centers, the delivery time of goods between regions is significantly reduced and transport losses are reduced. The company every year increases the volume of work, introduces new technologies and strives for high quality standards. Tracking a SPSR Express parcel by number online becomes a simple and convenient way to control the delivery process.

Dynamic development

SPSR Express mail tracking by ID is a new service that allows you to independently control the status of mail. You no longer depend on the work of post offices - modern technologies will allow you to do everything yourself. For maximum convenience when using the services of a courier service, you can register on the company's service. Registration will take a couple of minutes - you need to come up with a username and password that satisfy the conditions of the site. Creating an account will allow you to keep track of all shipments and inform you in time about the status of delivery, the location of the cargo. For active users of social networks, it is possible to log in using existing accounts. Enabling automatic notifications will ensure that notifications are received on your mobile phone or e-mail in case of any changes. Thanks to the SPSR Internet service, express tracking of the invoice will take a few minutes. After specifying the track code, you will instantly receive detailed information about the location of the cargo.

Tracking SPSR Express by postal ID number is a convenient feature for senders and recipients of parcels. Service plays an indispensable role as a link that connects people all over the planet. In order to check the tracking of SPSR Express mailings by track number, only a postal identifier is required. It must be reported by the seller if you place an order in the online store, or placed on the order page. The track code is entered in a special window in which information about the cargo will appear.

Modern company

SPSR Express is characterized by high dynamics of development - for more than 15 years of operation, the company has established global cooperation with major trading platforms. The organization has expanded the geography of service, providing delivery from all over the world. The introduction of mobile services provided SPSR Express with technological leadership among Russian companies providing similar services in the industry. The mobile version of the portal of the Internet resource makes it possible to track parcels for free at any time. In case of difficulties or emergencies, you can contact the company's specialists using the feedback form. The delivery service has extensive experience and an impeccable reputation.

Thanks to the service's SMS alerts, spsr express tracking becomes even easier and more affordable. The account remembers all shipments that have been tracked by the user. It is possible to track the SPSR express parcel by the departure number with any method of shipment. The postal identifier is enough to independently find out the location of the cargo.

For the second time I am trying to use the services of the SPSR in Novorossiysk - and the second time I am simply surprised: how disgustingly the work on the delivery of parcels in the Novorossiysk branch is set.
Yesterday, May 2, I had to deliver a package from an online store, which I was really looking forward to on that very day. Since the delivery on May 2 from 9.00 to 18.00 was notified by SMS two weeks before this day, naturally, I waited for the courier all day from the very morning - despite the beautiful long-awaited May weather. But the next SMS at 14.32 "about the transfer of the parcel to the courier" disappointed: I wasted half a day in vain ... But from that moment on, I spent the rest of the day just hugging the phone! And from 16.00 I was just standing at the gate waiting for 17.00 .... 18.00 .... - then I realized that the promised delivery would not happen. But
she did not leave the gate, but continued to wait, sitting on a bench near the house. Is it a little...
And what do you think! EVERYTHING happened the SAME as exactly a year ago (a year ago it was April 30 at 13.00):
exactly at 18.38 my phone crackled from the "UNKNOWN" number, I "hello-hello" - and then the call fell off! Very handy when you don't want to work. It was in vain to wait for a call back - I already understood that in the Novorossiysk branch this rule is - the client is a fool, and the courier is always right. It is, of course: a beautiful May evening, what the hell wasting it on such nonsense as searching for some street in new buildings ....
What is MOST INTERESTING: half an hour later at 19.03 an SMS arrives: AMAZING BUSINESS, it turns out that the courier (I quote) "did not find you at 18.15 at the address Novorossiysk, street ..... house 15" .... And why at 18.15, if delivery is promised from 9 to 18....? And as they say, was it a boy?! And does he even know where it is, this street...

I would like to ask you, dear leader of very resourceful couriers:
1. Why do dispatchers of other transport companies call up in the morning and ask in detail: how to get to the address, writing down all the details on the waybill, even if the courier will only go to the addressee in the evening? - moreover, calls must be from a phone with FEEDBACK, so that the client has the opportunity to call back himself, if suddenly something is wrong?
2. Why do couriers arrive in other shopping malls without a call?
And if the courier cannot find the way, he checks the route with the client by calling from a normal number with FEEDBACK.
4. Why more than two weeks (worse than by Russian post!!!) pass from the moment the parcel is transferred by the sender to the SPSR - until the day of delivery by the courier in Novorossiysk.
I can ask you a lot more “why”, dear director ... But I won’t ... Because your company will NEVER reach the European level of service until you are closely engaged in personnel ...
All of the above can be checked through the Megafon mobile operator on May 2: and the only call from your courier to my number at 18.38 (and the delivery was supposed to be from 9.00 to 18.00), and my answer to this call within 2 seconds, and immediately broke off -the answer of the courier.... Even the fact that he did not bother to re-dial my number suggests that the person was, apparently, not quite adequate on this warm May evening... and he DOES NOT NEED IT at all.. ..
However, this is already de-ja-vu: you also spoiled the last May Day holiday in 2016 for me: I had to refuse a parcel with holiday outfits, which instead of April 30, the SPSR wished to hand me on May 4 ...

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)