Delivery by transport company dpd. Job Seeker Services
Almost every buyer, at least sometimes making purchases in foreign or Russian online stores, has encountered the delivery of their parcels by the transport company DPD Russia. In particular, since 2015, DPD has been delivering parcels from Chinese online stores, including from.
Like most large transport companies, DPD Russia has an extensive Pickup network - points of issue and acceptance of shipments. On a special page of the DPD website, you can find and select a suitable pick-up and drop-off point, postomat or terminal. DPD parcel pick-up points are located in more than 1200 points in 480 cities of Russia.
In addition, on the DPD website, you can manage the movement of the shipment, for example, change the address or delivery date by the order number from the store, or cancel the DPD delivery altogether. And here you can track your order.
Tracking DPD Russia
In order not to make unnecessary gestures, on the main page of the DPD website, cargo tracking is available without additional information with the recipient's phone number. Therefore, it will be more convenient to track DPD delivery here.
After entering the DPD tracking number, the most detailed information about the movement of the parcel, its characteristics (weight, dimensions), destination, name of the recipient will be displayed.
It is also possible not only to track by dpd number, but also by store order number, through the advanced tracking option.
What are tracking numbers DPD Russia
For DPD delivery in Russia and neighboring regions, a tracking number is usually assigned in an alphanumeric combination:
- RU002233445 - with this number DPD delivery is carried out on the territory of Russia
- RU002294333 - DPD order tracking with delivery in Kazakhstan
- But from Aliexpress, delivery is carried out with a tracking number in the form of an 11-digit number.
Any DPD Russia numbers are trackable.
On December 11, 2018, I ordered the pickup of cargo from st. Elizabethan city of Krasnodar to Penza. Transported household items, tk. moving to Penza. The operator promised that the cargo would be picked up on 12/12/2018 from 12.00 to 15.00. I bought a train ticket to Penza. for the evening. I ordered movers. On 12/12/2018 at 9.00 a young man called and clarified the volume of the cargo. After the calls did not come. I called the number they called in the morning, it turned out to be a courier but in a passenger car. he said that the application was from another courier who had a truck, but he did not know who exactly. And it can't communicate with the controller.
I started calling the general number. after the umpteenth try and an endless waiting time, the operator answered. He said that he had no idea how to contact the courier and did not know the number of our dispatcher. I explained once again that I had train tickets, to which I was advised to return the tickets and wait for the courier. the car may arrive on another day. He asked to connect with the management or a person with authority to solve this problem, after which the call was interrupted in a strange way. The same story repeated itself the next time. After some time, the courier called who in the morning specified the volume of cargo, and said that he had learned that the car would be with us at 18.00. The car of course did not come and no one warned the call.
FINALLY, I PAID THE LOADERS AN HOURLY PAYMENT (1500 R.) AND URGENTLY LEFT TO THE STATION. TAXI Elizavetinskaya-Krasnodar-1 with luggage 800 rubles.
The courier called only when I was already on the train. Said he would pick it up the next day. I asked my friends to send the cargo. A relative arrived from the other end of Krasnodar (SBS district) and waited all day, but the courier never arrived.
The application was canceled, after which a new one was created. The courier contacted us already on 12/14/2014. My relative again came to Elizavetinskaya and waited until 18.00. At 18.00 the courier arrived and took the goods. I transferred the money to the movers again.
Now I'm waiting for the cargo in Penza.
Never had any problems using your company's services before. last time the courier arrived on time, wrapped the cargo in film and took it to the point of departure. This time the courier said that I had to pack the goods myself and the company did not even wrap the parcels in film. I wonder why I was not warned about this when ordering ....
QUESTION:
1. WHO COMPENSATES for unplanned expenses (taxi, porter services)
2. Who compensates moral damage?
3. Who will apologize for the fact that I called all day and could not get information about the location of the courier? (I called a lot, and the ridiculous excuses of the operators were recorded on the phone.)
4. Will I wait for any solution to the problem from the DPD or sue for compensation?
(I apologize for the mistakes).
How to track by number?
Delivery types
C.O.D
Delivery methods
Amount payable
Payment Methods
In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides express delivery services for parcels, cargo and postal items throughout Russia, Ukraine, as well as many other countries. The international network of DPD (Dynamic Parcel Distribution) unites more than 800 terminals in 40 countries, more than 24,000 employees, as well as a fleet of more than 18,000 vehicles. This company provides individuals and legal entities with a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, having earned great popularity due to the high quality of transportation and the minimum delivery time.
With the help of this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.
How to track by number?
Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt, it is located under the barcode. After entering it, click on the "Track" button or press the "Enter" key.
What are tracking numbers
When a shipment is registered by DPD, all parcels, cargo and packages are assigned a unique number. Most often, it consists of 11 characters, among which there can be only numbers or a combination of letters and numbers.
The track number of the DPD company looks something like this:
Delivery types
DPD EXPRESS. This is an express delivery of documents and parcels across the territory of Ukraine by a certain time of the working day.
DPD CLASSIC Parcel. This is a simple and cost-effective way of classical parcel delivery.
DPD CLASSIC. This is a reliable and simple solution for the delivery of parcels and documents in guaranteed terms to any location in Ukraine.
DPD MAX. This is a special solution for the delivery of goods on pallets across the territory of Ukraine.
Why can't I track my package?
How to track by number if your tracking request failed? The DPD company works smoothly and reliably, so situations where it is impossible to track the package are quite rare and most often caused by two reasons:
- The track number was entered incorrectly in the "# Tracking number" box. Carefully check the correctness of its introduction.
- The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within a day after it arrives at the warehouse of the department. Try again to track the parcel by track number the next day.
C.O.D
When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.
Delivery methods
The company "DPD" provides its customers with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or by targeted delivery to the recipient's door.
Amount payable
Upon receipt of the parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of the goods or parcel by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.
Payment Methods
DPD has two payment options:
- Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
- Cashless payments. In some branches of the company "DPD" there is the possibility of cashless payment by Visa or MasterCard payment cards.
How to receive a parcel or postal item?
In order to receive a parcel or postal item, you need to come to the office of the DPD company indicated in the appointment and present a document proving your identity. This can be a civil passport, a foreign passport, a military ID, a certificate of release, or another identity card that temporarily replaces a passport. In some cases, it is possible to receive a parcel on a driver's or pensioner's license. If the address of the recipient is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to the door.
You can receive the parcel at any point of issue or post office of the DPD delivery service in your city. To choose the most convenient item for you, go to the service website. By entering the name of your locality, you will receive a list of all pickup points, their addresses and telephone numbers, as well as the working hours and rules for receiving parcels at each individual point. You will also be presented with a map to find the best route to the pickup point.
Important information for the recipient of the parcels at the DPD pick-up point
- To receive the parcel, an identity document (passport, driver's license, military ID) is required.
- The parcel is transferred only to the person indicated in the documents.
- Inspection of the attachment (opening the parcel) and fitting are NOT PROVIDED.
Extension of the parcel storage period
The standard storage period for a parcel at DPD is 4 working days from the estimated delivery date. When your order arrives at the point, you will receive a notification in the form of an SMS message or a phone call.
If for some reason you cannot pick up the parcel on time, its storage period can be extended free of charge.You can extend the parcel on the website of the delivery service or by calling the hotline 8-800-555-45-85
If the period has not been extended, a fine is charged for subsequent storage - 3-5 rubles per kilogram of weight.
Cancellation and return
- Upon receipt of the parcel, before paying, inspect the packaging for damage by first signing the invoice at the opening point.
- If a discrepancy is found, you have the right to refuse the parcel. Please note that opening the parcel and fitting it is not provided.
Today we will find out what kind of feedback DPD receives from its customers and employees. They will help to understand how the organization is conscientious. After all, before you find a job in a particular company, you need to understand whether it is a good employer. And you don’t want to use the services of not the best organizations. It is the opinions of the population that help to understand what a particular corporation is. What can be said about DPD? How conscientious is this employer and service company? What are the pros and cons of this company?
Description
DPD - indicate that the organization provides logistics services to the population of Russia. She is in great demand. Most often positioned simply as a delivery service.
DPD is constantly recruiting new employees. But is it worth it to cooperate with the organization? What working conditions are offered by the company? What should you pay attention to first of all? In fact, understanding how DPD is a good organization and employer is not as easy as it seems.
Spreading
Many are interested in how large the company in question is. The scale of corporations often plays an important role. DPD receives positive reviews for its size.
The thing is that this organization has branches throughout the country. She has been working in Russia for a long time. So, there is every reason to believe that DPD are not scammers. A large and quite successful organization that offers job seekers! But what should everyone know? What features should you pay attention to?
For clients
Delivery DPD reviews are different. There are good ones and not so good ones. The first step is to understand how conscientious the organization is in relation to customers. This nuance is of interest to a considerable number of people.
Reviews about DPD in Russia are varied. Some clients say that the firm does not provide the best service. For example, losing a product or damaging it. Also, some consumers emphasize the slow work of the delivery service and not the best customer service.
At the same time, the DPD delivery service receives positive feedback from some customers. Attentive attitude, fast and safe delivery of goods, affordable prices are noted. Some fundamentally use only the services of the logistics company DPD.
So what to believe? In fact, this organization has both pros and cons. Basically, DPD works quickly and accurately, but no one is immune from cargo damage. There is a negative experience of communication with the organization, it cannot be excluded. But most of the customers are still satisfied with the work of the delivery service.
What does the employer promise?
DPD reviews earn varied. Positive opinions are expressed for what the employer promises to all his subordinates. More specifically, employees can count on:
- official employment in accordance with established legislation;
- high wages;
- lack of monotonous work;
- flexible schedule;
- social package;
- friendly and pleasant team;
- prospects for career growth and professional development;
- experience in a large company;
- selection of vacancies;
- free education;
- combination with study or main job.
These are all standard promises of almost all bosses. Does the DPD delivery service really provide all this to its subordinates? Or some promises are lies?
The officiality of labor
DPD receives positive feedback from employees for the fact that the employer really formalizes the work of all his subordinates. Even when combined, everything happens within the framework of the established Russian legislation. Unofficial work is not welcome here.
Although you will have to work in DPD for the first time without an employment contract. It is noted that the period of study does not connect the applicant with the employer. Although in fact a person will perform duties along with officially employed personnel. This is normal and should not be scary. Upon completion of training, DPD will conclude an agreement with the employee according to the rules established in the country.
Schedule
DPD's comments about the employer are mixed for the work schedule. The thing is that many emphasize the need for constant overtime work. In some positions, this phenomenon is considered normal. Not always, but very often you have to stay for a part-time job in excess of the time agreed in advance. Moreover, the work will not be rewarded in any way.
But DPD reviews of a positive type for the work schedule also earn. For example, drivers talk about full compliance with the rules specified in the employment contract. They are not forced to work overtime, and if an employee stays for a part-time job, then it is necessarily paid.
There is no evidence for either positive or negative reviews of DPD. Therefore, applicants must decide for themselves what they believe in. In fact, some positions require you to work overtime. And some positions, due to their specifics, do not allow working beyond the agreed time. Therefore, some employees complain about violations, and some refute such information. DPD tries not to violate pre-agreed working conditions.
Jobs
What other feedback does DPD get? Much attention is paid to work in this organization by applicants and employees. Many emphasize that the company has a really large selection of vacancies. But only among them are usually not found leadership positions.
This means that you will have to work exclusively as an ordinary employee. You won't be able to apply for a prestigious job right away. Only if you develop in DPD and demonstrate your advantages to superiors.
The choice of ordinary vacancies is not so small. In DPD, everyone can find something to their liking. Most often required:
- office workers;
- couriers;
- drivers;
- loaders;
- warehouse employees.
These are the most common vacancies. Senior positions like director or deputy director appear, but they are rare. And they are quickly occupied by workers.
Education
Training at DPD receives mixed reviews from employees. Some employees emphasize that the internship is used by the leaders of the organization as free hired labor. After all, there is no official registration for work during training. Employees must, as already mentioned, perform the duties of employed people, but at the same time they are not documented in any way.
Nevertheless, most often they respond well to training. In DPD, they will really acquaint with the work and the working team, explain all the features of cooperation. Each applicant will be able to understand how the job suits him. And if necessary, he will continue further cooperation, but with official registration for work. It's not easy at first. This is a normal phenomenon, it takes some getting used to any workplace. Training helps you get the job done.
It is also worth noting that the internship is fully paid by the employer. More precisely, for the applicant it is free. If the employee does not want to formally register, there is no need to pay for studies. Some not the best reviews about DPD are left for the fact that the internship is not paid in any way to a potential employee. Such dissatisfaction is rare.
Transport
The DPD delivery service earns mixed reviews because drivers can work on their own vehicles. Company vehicles are initially offered by the organization. And with full content and service. But if you want, the employee has the right to use his own car.
The only caveat is that you will have to cover the cost of gasoline and repairs with maintenance yourself. Nevertheless, many admire the possibility of choosing a vehicle. A small plus, which is mainly emphasized by forwarding drivers.
team
The working team in DPD pleases. Employees of the organization often emphasize that colleagues here are mostly friendly people who are pleasant and easy to work with. There are few conflicts with them, newcomers are helped to get comfortable in a new workplace. Just what many employers and job seekers lack.
Some unfriendly personalities in the DPD also work, no one is immune from this. But such, according to numerous opinions, are few. Basically, you have to work with young people who are pleasant in communication.
DPD is a place where every employee can meet new people and make friends. There is no competition in the team, there is no envy and meanness on the part of colleagues. Everyone supports and helps each other when needed.
Career
But the company lacks career growth as such. DPD (transport company) receives negative reviews for Initially, everyone is offered career growth and professional development. In fact, not all vacancies allow you to climb up the career ladder. Some employees complain about the complete lack of prospects for promotion.
But some of the reviews say that it is possible to succeed and move up. For this you will have to try hard. If you make an effort and show yourself unobtrusively, DPD will definitely notice it. Unfortunately, career growth is often referred to as a ghostly prospect. It is not completely excluded, but there are no employees who would talk about the rapid development of a career in the transport company under study.
earnings
The DPD service earns different reviews from its subordinates. Controversial opinions are expressed regarding earnings in the organization. What are the workers saying?
Someone keeps talking about the lack of normal profit, pointing to loud promises and low salary in fact. It is impossible to make money in DPD. And taking into account the work pressure, the money that is paid to employees is very small. Constant fines and deductions.
And some assure that it is possible to earn normal money in DPD. Responsible enough to approach their duties. The organization has only "white" earnings. Yes, there is a penalty system here too. But if you follow the established rules, you will not only avoid unnecessary punishments, but also increase your salary. The salary is low, but due to the percentage of the services rendered, it is possible to earn good money.
Chiefs and leaders
Leadership at DPD is another area in which workers cannot agree. A lot of negativity is expressed in the address of the authorities. Quite often, management is accused of dishonest, unfair and arrogant attitude towards subordinates. Allegedly, employees are considered to be disenfranchised slaves, who can be constantly loaded with work, fined and violated in every possible way their legal rights.
These are all common employee complaints. They are found in almost every employer. It is because of this that DPD can often be found on the blacklists of employers in certain cities.
But they also speak well of the leadership, although not too often. It is noticed that the authorities in DPD are disciplined and tough. Employees are simply required to follow the rules and discipline. If you conscientiously treat your work, as well as respect the authorities, then you can find a common language with the leaders. They will make concessions to honest and not lazy employees. However, like any other employer.
About ethics
DPD positive feedback from employees earns for its corporate ethics. Some subordinates emphasize that, in addition to a friendly team, the organization constantly holds seminars and other events to rally employees.
Holidays and group meetings at DPD are an important part of the work process. Company executives devote a lot of time to ensure that subordinates get closer to each other, communicate, find a common language.
DPD is a company that has a truly worthwhile corporate ethic. It does not mean at all that you can constantly enjoy the holidays, but the company allocates time for communication between subordinates. A real find for sociable job seekers!
Conclusion
What conclusions can be drawn from the above? DPD receives mixed reviews from customers and employees. Among them there are good and bad and neutral opinions. In general, this is an ordinary transport company with its pluses and minuses. Clients often talk about them. DPD works throughout Russia, relatively quickly and efficiently. Customer complaints about the organization are received, but not too often.
As an employer, a transport company is also not ideal. She has some points that make most job seekers think twice before hiring. DPD is a good place for stress-resistant people who are ready to work conscientiously and not be lazy, who care about communication, and it is advisable for careerists to avoid employment at DPD so as not to complain about the lack of career advancement.
One thing is known for sure - DPD is a real company that provides transport services to the population. These are not scammers. Therefore, you can use the services of this organization, as well as calmly find a job here. The risk of being deceived or dissatisfied with cooperation is minimal.