The logistics company IML Commercial Express is known in Russia for its delivery of goods from online stores. For more than 7 years, this company has been successfully serving online stores and has more than 1000 points of delivery of goods throughout the country.
But since September 2015, IML began to deliver goods from Aliexpress throughout Russia. This will significantly reduce the delivery time for parcels from China to Russia.

Brief information on tracking IML.

Official website of the courier service IML Commercial Express: http://iml.ru
Track number IML: consists of 13 digits
Site for tracking parcels: http://status.iml.ru

Average delivery time: 15 days.

Reliability: high.

Support service phone: 8-800-100-43-43 (Call within Russia is free)

Do parcels reach the courier company IML?

Some buyers are frightened that their package is sent by an unfamiliar and unusual courier service for Aliexpress. But you don't need to worry. Parcels sent by IML usually reach the recipients. This is not a fake company.

The track number begins to be tracked after 6-10 days after the parcel was sent by the seller. As soon as the parcel passes customs clearance, information for tracking it will begin to be read on the official website.

Customs clearance.

At the moment, all parcels sent by courier companies are subject to mandatory customs clearance. And IML is no exception. If your goods with Aliexpress are sent by the IML service, then you will need to provide your passport details so that the package can be processed for customs clearance. If the buyer does not provide his data, then his goods simply will not be able to go through customs and enter the territory of Russia. therefore, if you refuse to fill in your passport details, then your package will not go through customs and will return back to China.

Do not be afraid to send passport data for customs clearance. This is standard procedure. And courier companies guarantee the confidentiality of your information. Many buyers of Aliexpress, whose parcels the seller sent by courier services, have already encountered this rule. After placing an order, the buyer receives an email with information that you need to provide your passport data and a link, by clicking on which you can fill out a questionnaire.

For registration, you will need to provide IML Commercial Express with the following information in Russian:

1. Series and passport number
2. Passport issue date
3. Delivery address
4. The cost of your order

This data will be enough for your parcel to successfully pass customs clearance and be quickly delivered to you.

Receipt of an IML Commercial Express package.

Parcels sent from Aliexpress by the IML courier company are delivered to the buyer in two ways:

1. Delivery by courier to your home.
2. Receipt of the parcel at a convenient point for the issuance of parcels.

Therefore, in addition to very fast delivery times, buyers receive a convenient service in receiving their order from Aliexpress.

Where is the IML package? Three problems with delivery

Recently, buyers have been asking a lot of questions about IML delivery. There are three main problems at the moment.

Have a question? Write it in the comments or contact the chat

You can receive the parcel at any pickup point of the IML delivery service. If there are several points in your city, you can choose the most convenient for you: on the company's website you can find a complete list of branches with the address, phone number and work schedule. With the help of filters, you can select offices that work seven days a week, by bank transfer and other parameters.

Important information for the recipient of the parcels at the IML pick-up point

Upon the arrival of the parcel at the pickup point, the recipient receives an SMS notification, which informs the order number, the address of the pickup point and the period of storage of the parcel. To receive the parcel, an identity document (passport) is required.

Extension of the parcel storage period

The term of storage of the parcel at the point of issue is 7 calendar days. If for some reason you cannot pick up the parcel on time, its storage period can be extended free of charge for another 7 calendar days. To renew, you need to inform the order number and the date until which you want to extend the storage of the parcel to the email address [email protected]

Cancellation and return

• Before paying, inspect the received package for damage.
• If you decide for any reason to refuse the parcel, inform the delivery service employee about your intentions. You can refuse both the entire package and part of the items that did not suit you, paying only the selected goods and the cost of delivery.
• For buyers from Moscow and the Moscow region: if you refuse the entire order when ordering the "inspection with partial purchase" service, you will be forced to pay for delivery and inspection.
• For customers from other regions: e If you cancel the entire order when ordering the "inspection with partial purchase" service, you will be forced to pay half (50%) of the shipping cost.

Note! If you made a payment, and after that you found any inconsistencies, you cannot refuse the parcel at the time of its receipt. In this case, you can always issue a return of goods that do not meet the requirements. Read more about the return policy
Since September 2015, IML has been delivering orders from Aliexpress throughout Russia.

What is IML?

IML is a large logistics company that cooperates with many online stores. The IML network includes more than 500 pickup points, including 75 in Moscow and St. Petersburg.

IML delivery times

Representatives of the IML company guarantee the delivery of goods within 4-10 days from the moment the cargo arrives at one of the Russian airports.

What does the IML track number look like?

The track number for IML tracking consists of 13 digits: 0000000000015

Where can I track a package sent by IML?

Method 1
The most efficient service for tracking parcels sent from Aliexpress ​IML, copy the track number and paste it into universal tracker(online tracking) and then click the "Track" button.

You can use the universal tracker easily, without any registration and absolutely free.

Method 2
You can track the parcel sent by the IML service on the official website of the company in the "Track order" section. https://iml.ru/status :

How to receive and where to pick up an IML parcel?

You can receive an order in several ways:
- "to the door" the courier will deliver the parcel to your home;
- at the point of issue in the IML department (all addresses can be found on the official website IML).
To receive the parcel, you will need a passport or other identity document.

What is the cost of shipping an IML parcel with Aliexpress?

Parcels with Aliexpress IML will be billed by weight in grams.

Advantages of IML delivery

- will return 100% of the order amount in case of damage or loss
- delivery guarantee (transparent terms of cooperation. The best percentage of delivery in RuNet)
- quick order
- one of the leaders in the logistics market for online stores
- carrier of 2% of the Russian e-commerce market in 2015
- 200 pick-up points, including 75 in Moscow and St. Petersburg
- more than 12,000 shipments of goods daily
- more than 3000 regular customers, including leaders in the e-commerce segment

Contacts IML in Russia

The address: Moscow, st. Vyborgskaya, 22, building 1
TIN: 7701397533;
PSRN: 1147746621527
Phones:
8 800 755-755-1 (free within Russia)
8 495 988-49-05 (Moscow)
8 499 215-55-88 (Moscow)
The service is available for communication from 9:00 - 22:00

IML deliveries and customs

To receive a parcel sent by the IML courier service, you will most likely need to clear it through customs.
For customs clearance, you will need passport data, if you do not provide them, then the parcel will go back to the seller in China.
As a rule, a request for passport data for processing a parcel at customs comes to the post office. It is quite safe to provide your data for customs clearance.

For registration, you will need to provide IML Commercial Express with the following information in Russian:
- FULL NAME
- Series and passport number
- Passport issue date
- Parcel delivery address
- Order cost

What to do if the IML parcel was delivered, but you did not receive it?

If you encounter the fact that during tracking it turns out that your parcel has been delivered, then I advise you to contact the IML operator at the numbers indicated above, then make a claim, make a request for a copy of the parcel delivery document.

Parcel status "Arrived at destination" and "Parcel issued for delivery"

If there is no IML branch in your city, the package from Aliexpress will be delivered by Russian Post, so if you see the status of the packages: “Arrived at the destination” and “Parcel issued for delivery”, then it can be transferred for delivery " Russian Post", and this process can take from several days to a couple of weeks.

Do you have any questions? ask your question at

718********19 received in 3 days

Satisfied with the delivery, the courier service did a good job. The polite courier called and warned about the delivery, by the way, there was a moment that there was no option to deliver to the delivery address, since I was at work, they delivered me to work without any questions.

718********14 received in 16 days

An excellent DVR, I bought it as a spare. I already have it for the price, the quality is an excellent choice, I didn’t correspond with the seller, I sent it and it came quickly.

The parcel is partially tracked (80% of the way), there was no damage to the packaging, in general, I am satisfied with the service. I recommend.

718********10 received in 5 days

Fast and great delivery! Initially, the address was indicated at home, but due to the fact that I work as a delivery service operator, I corrected the address and the courier brought my order right to the entrance of work. Packaging and order without damage! In general, I have no complaints about the delivery service, only positive!!!

718********16 received in 21 days

I found out that the order had arrived at the PVZ only when I called the company! They didn't notify me either by mail, by phone, or by SMS... For 8 days she lay at the PVZ. Such a company and by the way this is the second time out of two in a year!

718********17 received in 9 days

I received the parcel, everything is whole, the packaging is not damaged. Out of 9 days, 3 lay in a warehouse in Novorossiysk, no one notified until they called the hotline. The courier called an hour before delivery, not very convenient on a business day. Russian Post from Moscow delivers to me in 6 days.

782********14 received in 3 days

Three days from Moscow to the Moscow region. I thought iml, as always, would write that they didn’t get through to me and postpone the delivery for a couple of days, but no. This time they brought it right away

718********15 received in 4 days

Very fast delivery, the package arrived safe and sound, the courier was also polite and efficient.

718********10 received in 19 days

terrible office from Moscow to Volgograd 19 days courier on foot Shoal probably better than CDEK until I saw the company

707**********18 received in 7 days

Parcel delivered in 7 days. I think this period is quite acceptable, the packaging is intact. There were no problems upon receipt.

718********10 received in 10 days

10 days in Russia, this is a long time, a parcel with ali sometimes reaches the same amount. The first words from the courier "what address are you at." No hello, no introduction.

718********18 received in 7 days

The package arrived without external damage, but what was going on inside was tin, the gels were all leaked out, the glitter was all mixed up, and the lamp was out of order in 2 days. I took it to the master, they said that the whole board needed to be changed, she asks whether she got it, but alas . Ordered for a gift, but alas, money down the drain. Be careful

I ordered a speaker for a laptop on Ali. Delivered 9 days to Kemerovo from Msk by IML service. I work fast, folks. Everything is intact, works great!

718********16 received in 9 days

delivery is the worst of all transport companies: the house number was mixed up, although they previously required it, and I confirmed my address again on their website. From Moscow the parcel went 9 days to Volgograd! That's horrible!

Got the package. Everything is well packed. Everything came intact. It came quickly. I am satisfied with the work of the delivery service.

718********15 received in 10 days

Delivered quickly, everything is in place and in good order, although they did not send the intercom that I ordered, but it was completely similar and with all the functions that were in the application in the one I ordered. What is the difference in price, I could not establish and no explanation was given about the reason for the replacement. The dispute did not begin.

750**********11 received in 5 days

Delivery is faster than in other similar companies. Packing without mechanical damage; the goods themselves are also in complete safety. Tracking the parcel with a strong delay. The staff at the point of issue is polite. I use IML services not for the first time = I am satisfied.

The quality is just great. Still surprised by this. The courier was willing to wait a week while I was out of town. And gladly agreed to change the delivery address

718********17 received in 8 days

The parcel arrived very quickly. The backpack looks very stylish. The material is waterproof like durable polyethylene, but similar in structure to matter. It gets dirty easily and is easily wiped with a damp cloth)) It is very convenient in terms of two diverse compartments. Lots of well thought out pockets. Power bank plug that goes out. My honest rating is 9 out of 10.

718********10 received in 8 days

The parcel arrived quickly and was not damaged. Every new location I received a notification. Was very satisfied.

718********17 received in 15 days

Parcel received without damage. For my region (Primorsky Krai) this is a super fast delivery. Usually I receive orders in a month and a half.

718********19 not received in 5 days

This parcel went to Yekaterinburg, and not to Vladimir, and someone even received it there. The seller apologized for the error of the Tmall logistics service and sent this product with a different track number.

718********14 received in 6 days

The parcel was delivered in 6 days. The courier called, agreed on the delivery time. Parcel safe and sound.

718********12 received in 10 days

The parcel came packed, the box without visible damage, sealed with adhesive tape. When you open the box, the UV lamp housing (the back wall is broken, split into pieces) In the boxes of varnish sets, you can see the leakage of varnishes and their mixing. The package of tweezers has been opened. Delivery time to the point of receipt is 7 days. Disappointed above described damage.

718********18 received in 8 days

Delivery times are quite acceptable. The courier called at an inconvenient time for me (he was on shift), but quickly agreed on a "fallback" option, and he took the parcel to a different address for his wife at work, checked the last name and handed it over. The packaging is intact, everything is fine.

667**********14 received in 36 days

Good afternoon! The parcel was received on 06/05/19, delivered by courier directly to your hands, thank you very much for the excellent work. Keep it up!

718********13 received in 15 days

2 days to the warehouse in Moscow, 3 days to Ekb and 10 (ten days, Karl!!!) to Novouralsk! You can drive through the whole of Russia, but no, the IML will travel only 70km. Just a shame.

718********12 received in 5 days

The column is excellent, bangs in good conscience, the bass is rich, made with high quality, the highs can be adjusted on the player's equalizer, on the phone. I advise to buy, I recommend the seller.

718********18 received in 10 days

Courier to the door. The phone number of the courier was previously reported in Viber. Called 10-15 minutes before delivery. The box is not crumpled, no complaints.

750**********17 received in 4 days

I am very pleased with the work of the IML mail service. Quick, call, specify the time when it is convenient. This is my second shipment with them.

The item was delivered in good condition. The IML service courier specified the delivery address in the morning, brought the parcel in the afternoon.

718********12 received in 9 days

Parcel received. The quality of delivery is good (the box is a little wrinkled. The item itself is in excellent quality).

718********18 received in 4 days

The parcel was delivered by courier to the door at a pre-agreed delivery time. The packaging is not damaged. The product is in working order. Thanks for the fast and accurate delivery!

718********11 received in 5 days

Excellent delivery service. Received the security camera in 5 days. Delivery by courier to the apartment. Well, after all, you can quickly deliver parcels! And the Russian Post is going for 2 months!

782********13 received in 5 days

Delivery by IML in my case is at its best, delivery took 14 days, of which 10 days the seller could not send the parcel (seller's jamb) the courier handed over the parcel! Call ahead and the service is top notch. Thanks!!!

718********12 received in 16 days

The parcel came in 16 days, delivered by courier. There is a small dent on the box, there are a couple of minor scratches on the product. Basically everything is OK ", I'm happy with everything! Thank you! Special thanks to the courier-sociable!

718********17 received in 3 days

Delivery by courier to the apartment in three days. The package is safe and sound, as well as the contents. Thanks!

718********13 received in 6 days

The package arrived in 6 days, that's where the positives end. The courier does not allow you to open the parcel until you sign; if you do not agree, the courier transfers your parcel back to his transport company to the branch, which is located far away. Even after all this, you managed to open your parcel with him, in case it was stolen or broken, they don’t have any acts, etc., that is, you won’t be able to fix (theft or breaking) and send it back to the seller, and open a dispute with most likely in your favor. Simply put: We brought you, sign and receive the package, and the rest, we do not care about you. My parcel was a little wrinkled, the jamb of the seller or the transport company, I don’t know. If you order something cheap, you can through this "sharashka office", but something expensive, I would not (so as not to explain to the seller later that you are not a "giraffe"). Happy shopping everyone!

718********13 received in 13 days