Dpd transport company phone number. DPD delivery service: reviews of work

To receive detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Example input: 09250355OVB.

1. Service DPD Russia to track the package makes it possible to find out all the details of transportation, find out the current status of the cargo, number of pieces, delivery option, date of acceptance of the shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is a mandatory condition for shipment. Valuable cargo includes, in particular, mobile phones and laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – recipient doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to shopping mall, its loading and unloading. Insurance for an amount above RUB 2,000. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.

Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is available on the service website.

6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on responsible storage cargo in the DPD warehouse for a period of no more than 1 month.

The service also offers delivery of goods to outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD Personal Area client – provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book.
Confirmation of delivery by SMS message or email on the day of delivery. Toll-free telephone numbers of the help desk will help you find the most suitable profitable option

8. sending a parcel or cargo.
The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia
One test free shipment of up to 25 kg to any point in the country is offered in CLASSIC mode.

9. Sending goods by legal entities involves receiving the shipment confidant at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.

The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.

If the first attempt to deliver the shipment to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.

Success stories

Employees are the main value of DPD in Russia. We are proud that many have worked for the company for five, ten, fifteen or more years. Almost half of those who currently occupy leadership positions are employees who grew up within the company.

DPD has options for both horizontal and vertical career growth; Full-time and distance learning, trainings and seminars are provided. Thanks to a wide network of regional branches, you can change your location without changing your employer.

Success stories2

Success stories3

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

DPD in Russia delivers cargo and parcels to more than 13,000 destinations in Russia, Kazakhstan, Belarus, Kyrgyzstan, Armenia, offering reliable and efficient international delivery, serving 220 countries and territories around the world. About 2,000 highly qualified employees in Russia ensure timely and reliable delivery of parcels and cargo.

Success stories4

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

DPD in Russia delivers cargo and parcels to more than 13,000 destinations in Russia, Kazakhstan, Belarus, Kyrgyzstan, Armenia, and offers reliable and efficient international delivery, serving 220 countries and territories around the world. About 2,000 highly qualified employees in Russia ensure timely and reliable delivery of parcels and cargo.

Success stories5

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

How to track by number?

Delivery types

C.O.D

Delivery methods

Amount to be paid

Payment Methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items, delivered by DPD. This company provides express delivery services for parcels, cargo and mail throughout Russia, Ukraine, as well as many other countries. The international DPD (Dynamic Parcel Distribution) network unites more than 800 terminals in 40 countries, more than 24,000 employees, and a fleet of more than 18,000 vehicles. This company provides individuals and legal entities a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, earning great popularity high quality transportation and minimum delivery times.

With this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking Number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt; it is located under the barcode. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

When registering a shipment by DPD, all parcels, cargo and packages are assigned a unique number. Most often it consists of 11 characters, which may include only numbers or a combination of letters and numbers.

The DPD company number track looks something like this:

Delivery types

DPD EXPRESS. This is express delivery of documents and parcels throughout Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and profitable way of classic parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for delivering parcels and documents within a guaranteed time frame at any time. locality Ukraine.

DPD MAX. This is a special solution for delivery across the territory of Ukraine of cargo formed on pallets or pallets.

Why can't I track my parcel?

How to track by number if your tracking request is unsuccessful? The DPD company works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the department's warehouse. Try again to track the parcel using the tracking number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The DPD company provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or for targeted delivery to the recipient's door.

Amount to be paid

Upon receipt of the parcel or cargo, the manager will tell you the amount to pay. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.

Payment Methods

There are two payment options at DPD:

Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
Cashless payments. In some DPD branches, it is possible to make cashless payments using Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to go to the DPD branch indicated in the destination and present a document proving your identity. This may be a civil passport, international passport, military ID, certificate of release or other identification document that temporarily replaces a passport. In some cases, it is possible to receive a package using a driver’s or pension license. If the recipient's address is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to his door.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

DPD Russia is transport company, the international leader in the fast shipping market. The brand appeared in 1991 as the Armadillo company. The company began its existence by transporting oil equipment to the regions of Western Siberia for North American organizations. The rapid development of the organization in 1991 gave impetus to the development of new horizons. The company offered Russian market service fast delivery parcels and cargo with unique guarantees that have no analogues today. Since 2007, the company has been providing services under the international brand DPD. Transports parcels and cargo by all possible means: air, road, rail, sea and river transportation within the country and around the world.

DPD cargo tracking

Enter the received bill of lading number on this page to track your DPD cargo in Russia, Kazakhstan, Belarus or Ukraine

With our service you can track any DPD Russia parcel numbers, such as 05291340LED, 09220411KHV, D0000063277, 85310006139.

To track your DPD Russia parcel using any possible tracking number and not have to guess which service this or that track code belongs to, use our service and mobile applications!

DPD tracking of online orders

Many online stores cooperate with DPD in Russia and, as a result, you can track your parcel all the way from the store to your door.

Enter your DPD tracking number on this page to find out where your order is.

DPD Courier Delivery Tracking

DPD courier delivery is tracked like any other parcel or cargo DPD, just enter the tracking number on this page, and in a couple of seconds you will know detailed information about your parcel.

DPD cargo tracking by waybill number

DPD invoice numbers are similar to the following RU005611981, 05291340LED, 82280004450, OPS00002455, D0000063277, 10150358MOW. We know all about DPD tracking, so simply enter the invoice number on this page in the search field above, and click Track Parcel.

DPD cargo tracking by phone number

DPD provides the ability to track an order from an online store using your number mobile phone. To do this, go to the DPD website and enter your order number and your phone number.

Avito delivery DPD

At the end of October 2018, Avito began to cooperate with courier service DPD. The ad service Avito and the express delivery operator DPD have agreed to cooperate: the site will connect 1,436 points for receiving and issuing DPD Pickup orders to its network.

After connecting to DPD, the number of delivery points for Avito orders in Russia will reach 3.6 thousand. The companies plan to develop partnership; in total, DPD has 1.7 thousand order pick-up points.

Avito track parcel DPD

You can track a parcel purchased on Avito using the invoice number that you received after paying for the goods with delivery. An Avito parcel can be sent either by DPD or Boxberry, just enter the received invoice number on this page in the parcel search field and our service will find which service the parcel is delivered by and where it is located.

Although Avito Delivery can be misleading, Avito does not deliver packages on its own, but interacts with courier companies.

In 2015, Avito acquired the CheckOut service, which is a logistics aggregator. By connecting this service, online stores have the opportunity to deliver their goods using courier companies, order pick-up points, parcel terminals or through Russian Post. Thanks to the deal with CheckOut, Avito was able to offer new service for its users - Avito Delivery. This is a service for delivering goods across Russia from sellers to buyers, which is provided to private users registered on Avito. Sellers from Moscow were the first to use this service, but by now Avito delivery operates almost throughout Russia.

DPD tracking in Kazakhstan

Tracking DPD parcels and cargo in Kazakhstan is very easy with our one-stop mail tracker. All you need to do is enter the tracking number, or the invoice number that you received from the seller or the DPD transport company.

Benefits of DPD

Wide range of services: DPD works with individuals and legal entities, providing both classic delivery by land and air transport, and express delivery - throughout Russia, to countries customs union and abroad. Offers a number of special services for business (warehouse services, insurance, freight forwarding, customs clearance parcels and cargo).
Fast delivery: express delivery throughout Russia is possible - the next day to the main cities of the Russian Federation, as well as daily ground delivery until 12:00, until 15:00 or until 18:00 with a guarantee of meeting deadlines.
Availability of our own postal delivery points.
All international shipments are automatically insured for up to 520 euros, additional insurance coverage is 0.59% of the cost of the shipment.
Delivery abroad is carried out through our own channels - through the DPD network in Europe.