Delivery status failed. What does "Delivery failed" mean in Aliexpress order tracking? How to understand the status of "Delivery failed" on Aliexpress? Explanations for the status "Failed delivery attempt"
The ability to track packages at all stages of the journey is a great advantage and peace of mind for those who like to buy on AliExpress. However, not all statuses are clear to the recipient, and some cause anxiety and panic. This material will tell about one of these cases, namely about the status of " Unsuccessful attempt delivery" in Ali tracking. What does this mean and what to do when such a message is displayed?
What does this status mean?
An unsuccessful attempt to deliver to Aliexpress is the status of the shipment, which means that it is impossible to transfer the parcel to the recipient due to a number of circumstances. This inscription may appear in Ali's personal profile, or on the site for tracking parcels by track code.
There are also several variations of this message, including:
- Unsuccessful delivery attempt.
- Delivery failed.
- Unsuccessful delivery.
Each option is highlighted depending on feedback postal service to the service, machine translation system.
Reasons for an unsuccessful delivery attempt to Aliexpress
You should not worry about the safety of your purchase from the online store - in this case, the parcel almost reached its final destination (your post office), but could not be transferred directly to the recipient. Next, we follow the subparagraphs with approximate definitions of the problem from the Russian Post.
temporary absence of the recepient
Banal situation - you paid courier delivery which was implemented in your absence. That is, the recipient was not present at the destination of the shipment, which means he could not sign for receipt.
The result - the courier went back to the office, transferring the relevant information to the system. Solution - we call the delivery service, explain the situation, agree on re-receipt in specified time.
Pickup
Sometimes the status "Unsuccessful delivery attempt" is set upon verbal agreement between the postal workers and the recipient about a personal visit to the office.
Some divisions of the Russian Post even set this item “by default”, ignoring ZK notifications. If there was a call from the post office - just go to it and pick up the package. Otherwise, we call the contact number to clarify the situation.
Technical difficulites
One of the most common reasons for the impossibility of delivery - in the district post office there were some difficulties with home delivery, sending a notice of receipt.
A striking example is a power outage, which can cause system failures. The way out is the same - we call the department and find out the reasons for the delays, agree on the date and time of a convenient delivery / visit to the dispatch address.
Receiver rejection
This option is relevant in case of delay in the storage of the parcel at the post office - usually this period is about 1 month. It only means that a receipt was sent to you, but it was ignored. It is recommended to immediately contact the operator - after the expiration of the storage period, the shipment is sent back to the sender's address.
Wrong shipping address
Also not uncommon, given AliExpress's still faltering machine translation. Here you have to try - we come to the department in person, with a passport or other certifying document.
The main thing is not to swear, calmly explain the situation, since according to the documents, the parcel with the wrong address technically does not belong to you. There are only a few cases of failure with a favorable location, because we are all people and we understand the price of mistakes.
Postponed at the request of the addressee
If your close relative met the courier / postman on the doorstep and indicated his absence due to a business trip / travel / vacation, the parcel is simply postponed until personal receipt.
Such a request is also possible directly before receipt - before an urgent departure, we call the office and ask you not to mark the shipment as “unclaimed”, set the date for self-receipt.
Conclusion
We hope this material helped you deal with the statuses "Unsuccessful delivery attempt" and "Unsuccessful delivery attempt" that appear in Aliexpress. Don't panic, you just need to understand the situation a little! On my own behalf, I also want to add that recently on the built-in Ali tracking service, there have been failures in machine translation. Therefore, there may be such an option - that your package just arrived at the Post Office and you just have to go and pick it up.
Every day, hundreds of thousands of beginners get acquainted with the legendary Chinese site. On the famous trading platform you can buy almost everything. Low prices, free shipping and many more attract many users. The only thing that can alert you is the long and long way of sending. During the delivery of the package, anything can happen. For example, she may never come. The good thing is that you can track your orders using special sites.
Some users have encountered a situation where, while tracking a package, the status of unsuccessful delivery was pulled up. Let's take a closer look at what this status means.
Shipping failed to Aliexpress. Unsuccessful delivery attempt
If, while tracking a parcel on some resource, you encounter the status “Unsuccessful delivery attempt” (or something similar in name), then you should not immediately panic. This means that your order is already at the branch or with the courier, and they tried to hand it to you. Let's consider in detail why this could happen:
- For example, your order must be delivered by a courier. He must first phone you to agree on the date and place of delivery. If he doesn't call (you couldn't answer, you didn't want to pick up the phone from an unknown number, your number is no longer valid, etc.), then he can mark this as a failed delivery attempt. After seeing this status, you should urgently call the courier (if you have his number) or find the number of the postal company (where the courier works) and ask for the courier number.
- The courier did not have time to call on you on the appointed day and noted an unsuccessful attempt.
- The courier came to your house, but there was no one there.
- If your order has arrived at the post office, then the postal employees should notify you about this (throw a notification in the mailbox or send an SMS notification). But it is not always possible to pick up the package on the same day it arrives. Therefore, the status of an unsuccessful delivery attempt may be displayed on the order. In rare cases, postmen may simply be too lazy to notify the recipient of the arrival of the parcel and set the status of an unsuccessful attempt.
- The reasons can also include an incorrectly specified address. For example, you could make a mistake in the apartment number. The postman in this case will throw a notification in another mailbox.
In any case, if the delivery failed for the above reasons, then you should not panic. Your parcel has arrived and is already at the office. You must first call the post office to clarify all necessary information, and then go to the office and pick up the order or contact the courier and arrange a meeting.
For the example below, the Track24 tracking site was used. The parcel arrived at the state post office. There was no abandoned notice in the mailbox, no SMS notification on the phone. Until the buyer himself tracked and decided to go to the post office to pick up the package, every day the order displayed the status “Unsuccessful delivery attempt”.
You can find out about an unsuccessful delivery attempt not only on special resources, but also on the site itself. To do this, you need to go to the page with the details of the order and go down to the section "Dispatch tracking". The latest order statuses will be pulled into the "Details" column.
Delivery with Aliexpress failed at all
Almost all parcels with safely reach their recipients within the specified time. But there are times when the order never arrives. Reasons why the parcel may not arrive:
- The first and most important reason is the wrong address. If you made a small mistake in the name of the city or street, then it's okay. But if you made a mistake in the index, then the package will play tricks all over the world, and you are unlikely to ever receive it. Therefore, carefully fill in the delivery information.
- The package got lost somewhere along the way. This can happen with ordinary inexpensive parcels. For example, if the product was thrown into a small envelope, then it could simply fall out somewhere during transportation.
If the order protection period expires, and the package is somewhere else on the way, then feel free to open a dispute. You are required to return the money. It is quite possible that in the end, the order will still be found and will come after the dispute won.
Always track your parcels on special resources and keep an eye on the buyer's protection period.
Happy shopping everyone!
Statuses in Aliexpress are information about the stage at which your order or package is. It is necessary to distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left the customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and tracked on specialized sites.
We will look at both types of statuses and figure out what they mean.
Aliexpress order statuses
This order is awaiting your payment- Waiting for payment.This status is assigned to the order immediately after pressing the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to the Closed status.
Your payment is being verified– Aliexpress checks your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Verification of payment usually takes 24 hours, after which it is time for the seller to send the order
– The seller is processing your order
Order status changes to The supplier is processing your order. The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" (Extend order processing time) below the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" (Request to cancel the order), located there. More detailed information you can read about order cancellation in our article “How to cancel an order for Aliexpress”.
The seller has shipped your order - the seller sent you an order.
The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived goods turn out to be inadequate quality or not come at all
Today, anyone can track their mailing going "Post of Russia". For this, there are special services that are able to unambiguously indicate where the package is now and what is happening to it. But if most of the statuses are more or less clear to the respondent, then one raises constant questions. What does "Unsuccessful Delivery Attempt" mean? "Mail of Russia" tried to hand it over, but failed? What is the reason that the transfer of the item to the recipient was not carried out? Who is to blame and how to solve the problem?
Unsuccessful attempt
Of course, it's a shame when the long-awaited parcel, the movement of which you zealously followed throughout the entire journey, does not immediately fall into your hands, but passes this stage. First, it’s worth understanding what “Unsuccessful Delivery Attempt” means. Russian Post marks with this status those items that, logically, should have been transferred to the addressee, but for some reason this did not happen. Some people who are waiting for an important package start to panic when they see these words. However, there is no particular cause for concern. This is really just an unsuccessful delivery attempt, which means: "Russian Post" delivered the parcel safe and sound, it remains only to confirm your right to pick it up.
Reasons for failure
To understand why your purchase from the store or gifts from relatives is still not with you, explanations for the status “Unsuccessful delivery attempt” will help. What does "Opt Out" mean? And "Incomplete address"? Let's figure it out.
Explanations for the status "Failed delivery attempt"
An explanation of the status is indicated next to it if you track the shipment on the Russian Post website. AT mobile applications you can also see the clarification of the information. True, they do not always correspond to the truth, but the human factor rather than the system itself is to blame here.
"Temporary absence of the recepient"
What does “Unsuccessful delivery attempt” mean (“Russian Post” clarifies: “ Temporary absence addressee")? What is the reason for the appearance of such an inscription? The parcel was brought to your home, but you were not there. A common situation for those who work daily at the same time as the postman. The explanation in this case may also look like: "No addressee". Your shipment was returned back to the office, where you can receive it even without notification. Just provide the tracking number to the operator, the parcel will be found and given to you.
Some recipients complain that they don’t go out of the house on purpose during the day so as not to miss the postman’s visit, and they still see such an inscription opposite their track code. Most likely, no one brought the parcel in this case. Call your post office, explain the situation and arrange delivery at a specific time. So you will have more chances that the postal worker will not neglect his direct duties, and the parcel will finally get to the address.
"The addressee will pick up the shipment himself"
Most often, this means that the representatives of the post office agreed with you by phone that you would come to the office for the parcel. If no one contacted you about this, and this status is worth it, call the operator and clarify the situation.
In some branches, it is set to all parcels by default. Especially if the postmen practice paid delivery to the door, and you did not order such a service.
What does "Unsuccessful delivery attempt by mail due to technical reasons" mean?
If at the moment when you came for your parcel, the power was turned off in the post office, or the operator’s computer froze and they didn’t give it to you, then the postscript “For technical reasons” will appear opposite the status. What does it mean - an unsuccessful attempt at delivery by mail. Then it all depends on what you come to in a dialogue with a branch representative. Either they will bring the departure to your home, or you will need to choose the time for the visit again.
"Rejection"
Changed your mind about receiving a package? If you do not claim it within a certain time, it will go back to the sender. In this case, he will have to pay for the departure route in both directions.
This is justified in the case of online stores with intrusive marketing: they send you products quarterly (sometimes even at their own choice), and you simply buy them back. A few parcels sent back may prompt the project management to cross your address off their database.
As for honest companies, if the buyer refuses to pay and receive goods, they can put you on the “black list of unscrupulous customers”, which is common to most stores in the country. And subsequently, when placing a new order in any of them, you may be required to pay in advance or even refuse service.
"Delivery delayed at the request of the addressee"
Have you informed the postman that a parcel will arrive at your address, but you will be away at that time? Or maybe the branch called about the departure and you asked the workers to wait until you could come? Situations are different: a business trip, vacation or illness can prevent the addressee from receiving his package. In this case, postal workers can hold it until your visit, without sending it back as unclaimed.
Do I need to somehow prove that the reason for your absence is valid? In the vast majority of cases, this is not required. It is enough to describe the situation to the post office worker in words. Usually, in such situations, operators go towards the client, specifying the dates on which he can pick up the package.
"Incomplete/inaccurate address"
What does "Unsuccessful delivery attempt" mean ("Russian Post" clarifies: "Incomplete address")? What does this status mean? If the address indicated on the parcel is incorrect or does not contain all the necessary information, then it may be delayed in the office. It is possible that the inscription with your data was damaged during transportation or illegible. A call or a visit to the branch should resolve this problem: explain that the package with the track number is yours, it comes from somewhere, and you are really looking forward to it.
In addition to the indicated reasons for delivery failures, Russian Post uses the following as an explanation:
- circumstances (natural disasters, force majeure);
- the addressee left (there is no person with such data in the house or apartment);
- different.
And then what?
And what does “Unsuccessful delivery attempt” mean for the addressee? Does Russian Post predict any specific development of further events? What will follow when the undelivered item returns to the office? Various options are possible. Either it will wait for you and be handed over, or it will go back.
Often after such a "failure" the parcel is sent for sorting. This should not scare you: having arrived back along with a bunch of others, your box again needs to be sent to the right post office, to the right postman. In addition, sorting is not necessarily carried out in a huge hangar, filled to the brim with packages. In the case under consideration, most likely, this is just a couple of bags that will be sorted right in your department.
Tracking by track code is a very convenient feature for those who send or receive parcels. At any time, you can check at what stage the delivery is, whether everything is in order with the weight (whether it has changed). Having an idea of \u200b\u200bwhat the “Unsuccessful Delivery Attempt” of the parcel means, you can solve the problem without unnecessary nerves. In most cases, enough phone call operator so that the status of your shipment changes back to “Awaiting delivery”.
Website Chinese goods Aliexpress is very popular among domestic buyers. That is why users of the branded service actively place orders and at the same time receive their goods in a timely manner.
However, the situation may not turn out the way we would like, and the user, instead of the ordered and paid for goods receives only the message that it cannot be delivered. What does this mean and what to do in such a situation?
In what cases can such a message appear? There are only a few situations in which the service issues the impossibility of receiving the parcel by the buyer.
The parcel was rejected at customs. This is usually due to the fact that the sender has incorrectly issued Required documents. This approach to business significantly complicates the further possibility of receiving the goods, and in such cases, refusal to send is practiced so that the user can receive money to his account.
Also, problems at customs can provoke the need for a long delay in goods. In this case, an indefinite tracking status of the goods can be set and it can be received even if there is a delay under the concluded contract with the company. In this case, the client receives a reward for the delay and has the right to keep the goods for free.
Parcel was not accepted by local mail or already sent back to the sender. This factor needs to be monitored very carefully, because each person gets the opportunity to track their product on the site (if it costs more than a few dollars).
If the buyer does not have such an opportunity, then he must independently find out the status of sending the goods by mail. This is very important, because you can miss the period during which the post office stores the parcel. It is also possible that the postal workers did not send the corresponding notification to the client and for this reason he missed receiving this product.
It is also possible that the parcel did not reach the client and got lost on the road. This option is also marked with a similar error and is displayed on the user's workspace.
How to avoid possible consequences?
You should carefully track your package. This service is offered for most items ordered by the customer. If the order amount is small, then it is recommended to make a few more small purchases from this seller and after that he will combine and together and make a tracking code.
If there is no code to track the goods, you should definitely check the mail within 2 weeks after payment and placing an order. This is a great advantage for every person who prefers to personally check the fact of receiving the package.
Need to check the mailbox, which can contain a message about the delivery of the package. This also cannot be ignored and must be taken into account. Moreover, postal workers often deliver the parcels themselves to the house, if they are oversized.
It is necessary to carefully monitor the timing of the transaction. If you need to place an order for a product and you need to wait 2 months for it, then you should periodically visit the site so as not to miss the deadlines for opening a dispute, which are assigned by the seller.
Thanks to such a dispute, the client can receive money for the undelivered goods, but only if his application is accepted before the expiration of this contract. It is for this reason that the site constantly warns customers to make purchases in a timely manner and leave applications for arbitration.
In case of disputes or a visible delay of the goods at one point, it is worth contacting the representatives of the seller, who may be better aware of the current situation. They will be able to accurately and correctly explain what the problem is and when you can expect to receive the package, if it is planned at all, so you should definitely pay attention to this factor.
In general, the Aliexpress website is very popular among our compatriots, even despite some problems with arranging delivery and payment for goods. Popularity every year this resource is only growing, because it offers unique discounts on goods and products themselves at a relatively low cost.
Customers can also find here those clothing, gadgets and electronics options that are significantly more expensive than their counterparts in European stores.
Another reason for the popularity of the service is the ability to pay in many convenient ways, as well as the fact that customers receive very loyal to users arbitration, which helps to resolve disputes between the seller and the buyer.